<![CDATA[HIStalk Sponsor Announcements

<![CDATA[HIStalk Sponsor Announcements - All Forums]]> https://histalk.com/forum/ Sat, 22 Aug 2026 09:57:53 +0000 MyBB <![CDATA[How a Clinical Service Desk Became a Strategic Capacity Engine]]> https://histalk.com/forum/showthread.php?tid=2325 Tue, 18 Aug 2026 19:35:36 +0000 ABarron]]> https://histalk.com/forum/showthread.php?tid=2325 How a Clinical Service Desk Became a Strategic Capacity Engine

Challenge
A large healthcare system with five hospitals and 200+ clinics running Epic needed a more scalable way to support Epic users without sending routine incidents, maintenance requests, and workflow questions through support paths that consumed advanced application analyst capacity. The existing model slowed optimization and implementation work and increased the cost of issues that could be resolved earlier with the right clinical and Epic expertise.

Results
CereCore’s Clinical Service Desk resolved 58% of Epic support calls before escalation, reduced the burden reaching advanced Epic application teams by 67%, and helped free approximately four FTEs for higher-value Epic optimization and implementation work. The model delivered direct labor savings while creating strategic capacity for clinical transformation. Together, these results reflect different layers of value: direct resolution, avoided escalation, improved routing, direct labor savings, and analyst capacity redirected to higher-value Epic work.

60% Epic Support Escalation Avoidance Rate | 67% Advanced Team Burden Reduction | ~$500k Labor Cost Savings by Year 2 | ~4 FTEs Freed for Strategic Projects

About the Provider
A large healthcare system operating five hospitals and 200+ clinics on the Epic EHR platform.

Skilled Resources Consumed by Routine Work
The organization’s Epic application teams were absorbing a high volume of support tickets that could be resolved earlier with the right clinical and Epic workflow expertise. This created a compounding problem across three dimensions:

Skilled analysts consumed by routine work — Advanced application team members spent significant time on tickets that could be resolved directly or routed more accurately with better clinical and Epic context, pulling skilled analysts away from higher-value initiatives.
Project capacity constrained — Epic optimization and implementation initiatives were understaffed because analysts were tied up in support queues, slowing transformation timelines.
Cost inefficiency — Higher-cost resources were handling work that didn't require their skill level, inflating the total cost of support operations. This was not only related to reactive incident management, but also general maintenance and testing that historically required Epic certified support individuals.

The organization needed a partner with clinical depth — not just a call center that logs and escalates, but a team capable of sorting Epic-related demand, resolving workflow issues directly, performing maintenance, and materially reducing the burden on internal teams.

CereCore Clinical Service Desk: Resolve, Not Just Route
CereCore deployed its Clinical Service Desk as an embedded extension of the organization’s Epic support operations. The team was purpose-built to resolve appropriate Epic workflow issues directly, improve routing accuracy, and reduce unnecessary escalation — not simply log and route tickets.

Core Capabilities Delivered

Direct Epic Resolution — Clinically trained Epic-proficient analysts resolve appropriate Epic workflow issues directly, eliminating unnecessary escalations.
Intelligent Triage & Routing — Calls requiring non-Epic expertise, such as Citrix support, are routed to the appropriate team with full context, reducing rework, shortening mean time to resolution, and improving the clinician support experience.
Workflow Maintenance — The team performs routine Epic maintenance tasks previously consuming advanced application analyst capacity.
Integrated Testing — Supports workflow testing cycles that accelerate optimization timelines.
End-User Education — Provides clinical guidance and training that reduces repeat call volume over time.

“The clinical service desk now performs maintenance and testing tasks beyond typical service desk work as well as supports workflow testing and education, adding value beyond ticket resolution.”
— Kevin Naugle, CereCore

How the Partnership Grew: A Trust-Based Growth Model
The Clinical Service Desk didn't start at scale. Growth was intentional and earned through consistent performance, process investment, and leadership engagement on both sides.

As the organization saw reliable resolution quality, stronger documentation, and improved escalations, the partnership expanded from incident support into maintenance, testing, and education.

Phase 1 Proof of Concept: The Clinical Service Desk began with limited Epic access and a controlled scope, resolving incidents through clinical knowledge of Epic and operating like informatics support over the phone. The team established ticket handoff processes, reduced incidents, improved escalation quality, and deflected non-application Epic issues. Credibility grew as the Clinical Service Desk provided crisp, detailed documentation on escalated incidents and demonstrated consistent resolution capability with Epic support groups.
Phase 2 Process Maturation: Once challenges around ticket handoff were resolved and consistent quality was demonstrated, analytics against recurring escalated incidents paved the way to provide more robust Epic access and further expand resolution capability within the incident management process. As credibility grew, internal teams identified high-volume maintenance work that could shift to the Clinical Service Desk. Maintenance items such as cash drawer provisioning, provider on the fly, and in-basket maintenance were shifted to the group. Support volume increased steadily.
Phase 3 Leadership Acceleration: Active leadership engagement from both organizations approximately one year ago catalyzed a more aggressive expansion — moving from reactive support into proactive maintenance, testing, and education.

Measurable Impact Across Two Layers of Value

Direct Resolution Rate: 58% of Epic support calls resolved before escalation
Rerouting Efficiency: Additional calls triaged and routed to appropriate teams with full context
Advanced Team Burden Reduction: 67% decrease in ticket volume reaching advanced Epic application teams
Right-Level Resolution Savings: $370K saved by resolving appropriate support work through the Clinical Service Desk instead of relying on higher-cost analyst resources.
Total Labor Cost Reduction: ~$500K in Epic analyst labor costs previously needed for support and maintenance tasks
Strategic Reallocation and FTE Savings (Year 2): Project hours redirected to Epic optimization and implementation equivalent of approximately 4 FTE analysts accelerating the time to complete projects and increasing the number of projects completed in a given timeframe

The Dual Savings Model

Layer 1 — Right-Level Resolution Savings: $370K Saved

By resolving 58% of Epic support calls before escalation with appropriately skilled clinical service desk analysts, the organization avoids the cost of higher-cost resources handling routine issues. The result is fewer unnecessary escalations and a lower average cost per ticket.

Layer 2 — Resource Liberation: ~$500K in Epic analyst resources

Beyond direct resolution, the Clinical Service Desk routes remaining calls to appropriate teams with proper context and triage. This produces a 67% reduction in ticket burden on the organization’s advanced Epic application teams — the equivalent of approximately 4 FTEs no longer consumed by support work. Those analyst hours are reallocated to Epic optimization and implementation projects that drive clinical transformation.

From Support Burden to Strategic Capacity
The most significant outcome isn't cost savings — it's what the organization can now accomplish with freed capacity:

Skilled analysts redirected to Epic optimization projects and transformation initiatives
Implementation timelines benefit from additional skilled project hours
Maintenance work such as cash drawer provisioning and in-basket support shifted to the Clinical Service Desk, giving analysts more room to focus on higher-value Epic initiatives.

What Made This Engagement Different
CereCore’s Clinical Service Desk model offered broader value than basic ticket intake and escalation. This comparison illustrates how the engagement blended direct resolution, routing accuracy, maintenance, testing, and education into a more strategic Epic support scope.

Traditional Service Desk vs CereCore Clinical Service Desk

Answer calls, log tickets, escalate → Resolve clinically, maintain, test, educate
Measured on call handle time → Measured on resolution rate + escalation reduction
Cost center → Strategic enabler of project capacity
Generic IT knowledge → Epic-specific clinical workflow expertise
Static scope → Expanding scope based on demonstrated trust

Results
By combining clinical workflow knowledge with Epic support capability, CereCore helped the organization resolve 58% of Epic support calls before escalation, reduce ticket burden on advanced Epic application teams by 67%, lower support costs by approximately $370K, and create capacity for higher-value optimization and implementation work.

Ready to get started? Contact us.]]> How a Clinical Service Desk Became a Strategic Capacity Engine

Challenge
A large healthcare system with five hospitals and 200+ clinics running Epic needed a more scalable way to support Epic users without sending routine incidents, maintenance requests, and workflow questions through support paths that consumed advanced application analyst capacity. The existing model slowed optimization and implementation work and increased the cost of issues that could be resolved earlier with the right clinical and Epic expertise.

Results
CereCore’s Clinical Service Desk resolved 58% of Epic support calls before escalation, reduced the burden reaching advanced Epic application teams by 67%, and helped free approximately four FTEs for higher-value Epic optimization and implementation work. The model delivered direct labor savings while creating strategic capacity for clinical transformation. Together, these results reflect different layers of value: direct resolution, avoided escalation, improved routing, direct labor savings, and analyst capacity redirected to higher-value Epic work.

60% Epic Support Escalation Avoidance Rate | 67% Advanced Team Burden Reduction | ~$500k Labor Cost Savings by Year 2 | ~4 FTEs Freed for Strategic Projects

About the Provider
A large healthcare system operating five hospitals and 200+ clinics on the Epic EHR platform.

Skilled Resources Consumed by Routine Work
The organization’s Epic application teams were absorbing a high volume of support tickets that could be resolved earlier with the right clinical and Epic workflow expertise. This created a compounding problem across three dimensions:

Skilled analysts consumed by routine work — Advanced application team members spent significant time on tickets that could be resolved directly or routed more accurately with better clinical and Epic context, pulling skilled analysts away from higher-value initiatives.
Project capacity constrained — Epic optimization and implementation initiatives were understaffed because analysts were tied up in support queues, slowing transformation timelines.
Cost inefficiency — Higher-cost resources were handling work that didn't require their skill level, inflating the total cost of support operations. This was not only related to reactive incident management, but also general maintenance and testing that historically required Epic certified support individuals.

Direct Epic Resolution — Clinically trained Epic-proficient analysts resolve appropriate Epic workflow issues directly, eliminating unnecessary escalations.
Intelligent Triage & Routing — Calls requiring non-Epic expertise, such as Citrix support, are routed to the appropriate team with full context, reducing rework, shortening mean time to resolution, and improving the clinician support experience.
Workflow Maintenance — The team performs routine Epic maintenance tasks previously consuming advanced application analyst capacity.
Integrated Testing — Supports workflow testing cycles that accelerate optimization timelines.
End-User Education — Provides clinical guidance and training that reduces repeat call volume over time.

Phase 1 Proof of Concept: The Clinical Service Desk began with limited Epic access and a controlled scope, resolving incidents through clinical knowledge of Epic and operating like informatics support over the phone. The team established ticket handoff processes, reduced incidents, improved escalation quality, and deflected non-application Epic issues. Credibility grew as the Clinical Service Desk provided crisp, detailed documentation on escalated incidents and demonstrated consistent resolution capability with Epic support groups.
Phase 2 Process Maturation: Once challenges around ticket handoff were resolved and consistent quality was demonstrated, analytics against recurring escalated incidents paved the way to provide more robust Epic access and further expand resolution capability within the incident management process. As credibility grew, internal teams identified high-volume maintenance work that could shift to the Clinical Service Desk. Maintenance items such as cash drawer provisioning, provider on the fly, and in-basket maintenance were shifted to the group. Support volume increased steadily.
Phase 3 Leadership Acceleration: Active leadership engagement from both organizations approximately one year ago catalyzed a more aggressive expansion — moving from reactive support into proactive maintenance, testing, and education.

Measurable Impact Across Two Layers of Value

Direct Resolution Rate: 58% of Epic support calls resolved before escalation
Rerouting Efficiency: Additional calls triaged and routed to appropriate teams with full context
Advanced Team Burden Reduction: 67% decrease in ticket volume reaching advanced Epic application teams
Right-Level Resolution Savings: $370K saved by resolving appropriate support work through the Clinical Service Desk instead of relying on higher-cost analyst resources.
Total Labor Cost Reduction: ~$500K in Epic analyst labor costs previously needed for support and maintenance tasks
Strategic Reallocation and FTE Savings (Year 2): Project hours redirected to Epic optimization and implementation equivalent of approximately 4 FTE analysts accelerating the time to complete projects and increasing the number of projects completed in a given timeframe

The Dual Savings Model

Layer 1 — Right-Level Resolution Savings: $370K Saved

By resolving 58% of Epic support calls before escalation with appropriately skilled clinical service desk analysts, the organization avoids the cost of higher-cost resources handling routine issues. The result is fewer unnecessary escalations and a lower average cost per ticket.

Layer 2 — Resource Liberation: ~$500K in Epic analyst resources

Beyond direct resolution, the Clinical Service Desk routes remaining calls to appropriate teams with proper context and triage. This produces a 67% reduction in ticket burden on the organization’s advanced Epic application teams — the equivalent of approximately 4 FTEs no longer consumed by support work. Those analyst hours are reallocated to Epic optimization and implementation projects that drive clinical transformation.

From Support Burden to Strategic Capacity
The most significant outcome isn't cost savings — it's what the organization can now accomplish with freed capacity:

Skilled analysts redirected to Epic optimization projects and transformation initiatives
Implementation timelines benefit from additional skilled project hours
Maintenance work such as cash drawer provisioning and in-basket support shifted to the Clinical Service Desk, giving analysts more room to focus on higher-value Epic initiatives.

Answer calls, log tickets, escalate → Resolve clinically, maintain, test, educate
Measured on call handle time → Measured on resolution rate + escalation reduction
Cost center → Strategic enabler of project capacity
Generic IT knowledge → Epic-specific clinical workflow expertise
Static scope → Expanding scope based on demonstrated trust

ASQ guidelines for real-time risk screening.
The Stanley-Brown Patient Safety Plan, for essential coping strategies and support.
The CAMS Framework® — an evidence-based, patient-centered, suicide-focused intervention supported by 40 years of clinical trial research.

ASQ guidelines for real-time risk screening.
The Stanley-Brown Patient Safety Plan, for essential coping strategies and support.
The CAMS Framework® — an evidence-based, patient-centered, suicide-focused intervention supported by 40 years of clinical trial research.

These tools, which will be integrated directly into MEDITECH’s Depression and Suicide Prevention Toolkit, enable clinicians to provide holistic, proactive treatment for at-risk patients across all care settings, including inpatient, ambulatory, and emergency departments. Learn more here.]]> <![CDATA[Navigating the RHTP with MEDITECH’s RHTP Resource Center]]> https://histalk.com/forum/showthread.php?tid=2323 Wed, 12 Aug 2026 16:33:41 +0000 RMcCarthy]]> https://histalk.com/forum/showthread.php?tid=2323 MEDITECH's new customer hub helps healthcare organizations align MEDITECH Expanse EHR with federal and state funding requirements

The federal $50 billion Rural Health Transformation Program (RHTP) is a vital financial lifeline for rural healthcare organizations, but securing these state-distributed awards from the Centers for Medicare & Medicaid Services (CMS) often involves a complex application process requiring baseline statistics and evidence-based clinical strategies.
To ease this burden, MEDITECH launched its RHTP Resource Center. The centralized hub provides MEDITECH customers resources tailored specifically to the federal objectives, helping healthcare organizations understand how their EHR can be leveraged to meet grant requirements. Learn more here.]]> MEDITECH's new customer hub helps healthcare organizations align MEDITECH Expanse EHR with federal and state funding requirements

The federal $50 billion Rural Health Transformation Program (RHTP) is a vital financial lifeline for rural healthcare organizations, but securing these state-distributed awards from the Centers for Medicare & Medicaid Services (CMS) often involves a complex application process requiring baseline statistics and evidence-based clinical strategies.
To ease this burden, MEDITECH launched its RHTP Resource Center. The centralized hub provides MEDITECH customers resources tailored specifically to the federal objectives, helping healthcare organizations understand how their EHR can be leveraged to meet grant requirements. Learn more here.]]> <![CDATA[On-Demand Webinar: No More Friction: Five9 Epic Fusion and the Future of Intelligent]]> https://histalk.com/forum/showthread.php?tid=2322 Mon, 10 Aug 2026 19:16:56 +0000 RJamesmeyer]]> https://histalk.com/forum/showthread.php?tid=2322 https://www.five9.com/resources/webinars...ent-access

Patient access is the front door to your health system — and for too many patients and staff, it's still stuck. Disconnected systems, manual handoffs, and siloed workflows create friction that costs health systems time, money, and patient trust.

Five9 Epic Fusion changes that. Watch Roni Jamesmeyer, Director of Industry Marketing at Five9, and Javi Ramirez, a key architect of the Five9 Fusion platform, for a candid conversation moderated by industry analyst Blair Pleasant on how health systems are eliminating patient access friction — right now.

You'll learn how the Epic API Adapter connects your contact center agents directly to Epic workflows, how the Epic Orchestrator enables AI-powered self- service that patients actually complete, and how Five9 is helping health systems close the referral loop faster than ever. Walk away with a clear picture of what’s possible – and what’s next.

Watch the on-demand webinar: https://www.five9.com/resources/webinars...ent-access]]> https://www.five9.com/resources/webinars...ent-access

Patient access is the front door to your health system — and for too many patients and staff, it's still stuck. Disconnected systems, manual handoffs, and siloed workflows create friction that costs health systems time, money, and patient trust.

Five9 Epic Fusion changes that. Watch Roni Jamesmeyer, Director of Industry Marketing at Five9, and Javi Ramirez, a key architect of the Five9 Fusion platform, for a candid conversation moderated by industry analyst Blair Pleasant on how health systems are eliminating patient access friction — right now.

You'll learn how the Epic API Adapter connects your contact center agents directly to Epic workflows, how the Epic Orchestrator enables AI-powered self- service that patients actually complete, and how Five9 is helping health systems close the referral loop faster than ever. Walk away with a clear picture of what’s possible – and what’s next.

Watch the on-demand webinar: https://www.five9.com/resources/webinars...ent-access]]> <![CDATA[VIRTUAL EVENT | Why 145+ Health Systems Integrate Epic and Findhelp]]> https://histalk.com/forum/showthread.php?tid=2321 Tue, 04 Aug 2026 18:28:14 +0000 Findhelp]]> https://histalk.com/forum/showthread.php?tid=2321
Join us virtually on August 27 to maximize your EHR investment. We’ll explore how Findhelp's suite of Epic tools efficiently match your specific workflows, address health-related social needs (HRSNs), and drive institutional cost savings.

Backed by real examples from more than 145 health systems currently integrating Findhelp into Epic—including trailblazers like NYC Health + Hospitals, Geisinger, Johns Hopkins, and Parkland Health—this session will provide the blueprint to optimize your social care delivery.

Snag your spot → Register for free

[Image: Epic%20Webinar%202026%20-%20email%20header.png]

]]>
Join us virtually on August 27 to maximize your EHR investment. We’ll explore how Findhelp's suite of Epic tools efficiently match your specific workflows, address health-related social needs (HRSNs), and drive institutional cost savings.

Backed by real examples from more than 145 health systems currently integrating Findhelp into Epic—including trailblazers like NYC Health + Hospitals, Geisinger, Johns Hopkins, and Parkland Health—this session will provide the blueprint to optimize your social care delivery.

Snag your spot → Register for free

]]> <![CDATA[VIRTUAL EVENT: AI in Ambulatory Care | Join Live to Claim an Exclusive Offer]]> https://histalk.com/forum/showthread.php?tid=2320 Tue, 04 Aug 2026 16:45:38 +0000 Jasmine Torres]]> https://histalk.com/forum/showthread.php?tid=2320 Healthcare Leaders, Are You Ready to Unlock the Real Value of AI?

Join us on Tuesday, August 11, at 10:00 AM PST/1:00 PM EST, for an exclusive event featuring Nirav Desai, Founder & CEO of LightSource Advisors, who will share practical strategies for evaluating AI solutions, measuring ROI, and driving meaningful results across your practice.

What You'll Learn:
- AI Scribes — Understanding What You're Actually Buying
- From "What Does It Cost?" to "What Does It Save?"
- AI and Patient Data — What Every Practice Needs to Know
- Getting Your Team to Actually Use It

If your healthcare organization is exploring AI, this session will provide the insights you need to make informed decisions and drive meaningful results.

Register Today: https://tinyurl.com/3fsrpf8r

Join the session live and receive an exclusive special offer from Nirav, available to those who attend the event.

About Our Speaker:
Nirav Desai has spent 30 years at the intersection of healthcare, technology, and enterprise strategy. He has held senior executive roles in the healthcare and wellness industry — including SVP & Managing Director at McGriff / Peak Health and head of Strategy & Innovation at Pulse Centers — and has worked with many of the largest names in healthcare and life sciences, including GE, Baxter, Pfizer, Johnson & Johnson, GSK, and UPMC. His advisory work runs deep with the independent physician practices and multispecialty groups that make up the ambulatory care world.]]> Healthcare Leaders, Are You Ready to Unlock the Real Value of AI?

Join us on Tuesday, August 11, at 10:00 AM PST/1:00 PM EST, for an exclusive event featuring Nirav Desai, Founder & CEO of LightSource Advisors, who will share practical strategies for evaluating AI solutions, measuring ROI, and driving meaningful results across your practice.

What You'll Learn:
- AI Scribes — Understanding What You're Actually Buying
- From "What Does It Cost?" to "What Does It Save?"
- AI and Patient Data — What Every Practice Needs to Know
- Getting Your Team to Actually Use It

If your healthcare organization is exploring AI, this session will provide the insights you need to make informed decisions and drive meaningful results.

Register Today: https://tinyurl.com/3fsrpf8r

Join the session live and receive an exclusive special offer from Nirav, available to those who attend the event.

About Our Speaker:
Nirav Desai has spent 30 years at the intersection of healthcare, technology, and enterprise strategy. He has held senior executive roles in the healthcare and wellness industry — including SVP & Managing Director at McGriff / Peak Health and head of Strategy & Innovation at Pulse Centers — and has worked with many of the largest names in healthcare and life sciences, including GE, Baxter, Pfizer, Johnson & Johnson, GSK, and UPMC. His advisory work runs deep with the independent physician practices and multispecialty groups that make up the ambulatory care world.]]> <![CDATA[Divurgent Launches AI Command Center™ and Introduces the AI Quarterback™]]> https://histalk.com/forum/showthread.php?tid=2319 Mon, 03 Aug 2026 17:32:55 +0000 William Marshall]]> https://histalk.com/forum/showthread.php?tid=2319 Divurgent Launches AI Command Center™ and Introduces the AI Quarterback™ to Bring Accountability to Healthcare AI

New leadership model helps healthcare organizations govern AI, accelerate adoption, and realize measurable clinical, operational, and financial outcomes.

VIRGINIA BEACH, Va. – August 3, 2026 – Divurgent today announced the launch of the Divurgent AI Command Center™, powered by the AI Quarterback™, an accountability-based operating model designed to help healthcare organizations move from AI experimentation to measurable operational, clinical, and financial impact. The launch reflects Divurgent’s continued focus on helping health systems govern, prioritize, adopt, and realize value from artificial intelligence investments.

Across healthcare, organizations are rapidly investing in AI-enabled tools, platforms, and capabilities. Yet many continue to face a common challenge: AI initiatives are often fragmented, accountability is unclear, adoption is inconsistent, and leaders struggle to connect investments to measurable outcomes. The Divurgent AI Command Center™ is designed to address that gap by providing a structured leadership and execution model for AI strategy, governance, adoption, and value realization.

“Healthcare does not have an AI technology problem; it has an AI accountability problem. The Divurgent AI Command Center™, powered by the AI Quarterback™, gives healthcare leaders a repeatable model for prioritizing AI investments, accelerating adoption, strengthening governance, and delivering measurable outcomes. This is the next evolution of healthcare AI: moving from experimentation to accountability.”

— Danny Arnold, EVP of Growth & Strategy, Divurgent

The AI Quarterback™
At the center of the model is the AI Quarterback™, a dedicated leadership role responsible for aligning stakeholders, coordinating execution, driving adoption, managing governance, and ensuring AI initiatives deliver measurable business value. The role serves as the accountability layer between executive strategy and operational execution, helping organizations turn AI ambition into action.

The Divurgent AI Command Center™ helps healthcare organizations establish accountability for AI investments, reduce initiative fragmentation, improve governance, accelerate adoption, and create a repeatable framework for scaling AI across the enterprise. Powered by the AI Quarterback™, the model provides healthcare executives with a clear leadership structure responsible for turning AI strategy into operational, clinical, and financial outcomes.

“Healthcare organizations are under increasing pressure to demonstrate measurable value from their AI investments. The Divurgent AI Command Center™ provides a practical framework for prioritization, governance, accountability, and execution, helping leaders translate AI strategy into operational reality. I am incredibly proud of the team behind this launch and excited about the impact this model can have across the healthcare industry.”

— Wendy Hoffman, President & COO, Divurgent

The AI Command Center™ Suite Includes:

AI Command Assessment™
Evaluates current AI readiness, governance, priorities, opportunities, and roadmap needs.

AI Quarterback™
Provides dedicated AI leadership, coordination, governance, accountability, and value realization oversight.

AI Activation Sprints™
Accelerates implementation, adoption, and measurable value realization through focused execution.

The launch is supported by a comprehensive ecosystem of executive briefing materials, delivery playbooks, certification pathways, recruiting tools, sales enablement resources, and outcome-based delivery frameworks. Together, these assets help healthcare organizations establish the leadership, governance, accountability, and operational discipline required to scale AI successfully across the enterprise.

“Successful AI adoption has never been solely about technology. It requires governance, operational alignment, change management, and clear ownership. The AI Quarterback™ was designed to fill that gap by providing a single accountable leader responsible for coordinating strategy, adoption, and value realization so healthcare organizations can move beyond pilots and into measurable outcomes.”

— Pete Wiley, Principal, Delivery, Divurgent

Healthcare Has the AI. What It Needs Is a Quarterback.
With the launch of the AI Command Center™, Divurgent is defining a new category in healthcare AI: AI Accountability™. Rather than focusing solely on technology implementation or advisory recommendations, the model is designed to help healthcare organizations govern AI investments, align executive and operational stakeholders, prioritize high-value opportunities, and deliver measurable outcomes at scale.

Learn more at https://www.divurgent.com/services/ai-command-center/

[Image: AI-Command-Center-Diagram-Clean.webp]

[Image: AI-Command-Center-Diagram-Clean.webp]

]]> Divurgent Launches AI Command Center™ and Introduces the AI Quarterback™ to Bring Accountability to Healthcare AI

New leadership model helps healthcare organizations govern AI, accelerate adoption, and realize measurable clinical, operational, and financial outcomes.

VIRGINIA BEACH, Va. – August 3, 2026 – Divurgent today announced the launch of the Divurgent AI Command Center™, powered by the AI Quarterback™, an accountability-based operating model designed to help healthcare organizations move from AI experimentation to measurable operational, clinical, and financial impact. The launch reflects Divurgent’s continued focus on helping health systems govern, prioritize, adopt, and realize value from artificial intelligence investments.

Across healthcare, organizations are rapidly investing in AI-enabled tools, platforms, and capabilities. Yet many continue to face a common challenge: AI initiatives are often fragmented, accountability is unclear, adoption is inconsistent, and leaders struggle to connect investments to measurable outcomes. The Divurgent AI Command Center™ is designed to address that gap by providing a structured leadership and execution model for AI strategy, governance, adoption, and value realization.

“Healthcare does not have an AI technology problem; it has an AI accountability problem. The Divurgent AI Command Center™, powered by the AI Quarterback™, gives healthcare leaders a repeatable model for prioritizing AI investments, accelerating adoption, strengthening governance, and delivering measurable outcomes. This is the next evolution of healthcare AI: moving from experimentation to accountability.”

— Danny Arnold, EVP of Growth & Strategy, Divurgent

The AI Quarterback™
At the center of the model is the AI Quarterback™, a dedicated leadership role responsible for aligning stakeholders, coordinating execution, driving adoption, managing governance, and ensuring AI initiatives deliver measurable business value. The role serves as the accountability layer between executive strategy and operational execution, helping organizations turn AI ambition into action.

The Divurgent AI Command Center™ helps healthcare organizations establish accountability for AI investments, reduce initiative fragmentation, improve governance, accelerate adoption, and create a repeatable framework for scaling AI across the enterprise. Powered by the AI Quarterback™, the model provides healthcare executives with a clear leadership structure responsible for turning AI strategy into operational, clinical, and financial outcomes.

“Healthcare organizations are under increasing pressure to demonstrate measurable value from their AI investments. The Divurgent AI Command Center™ provides a practical framework for prioritization, governance, accountability, and execution, helping leaders translate AI strategy into operational reality. I am incredibly proud of the team behind this launch and excited about the impact this model can have across the healthcare industry.”

— Wendy Hoffman, President & COO, Divurgent

The AI Command Center™ Suite Includes:

AI Command Assessment™
Evaluates current AI readiness, governance, priorities, opportunities, and roadmap needs.

AI Quarterback™
Provides dedicated AI leadership, coordination, governance, accountability, and value realization oversight.

AI Activation Sprints™
Accelerates implementation, adoption, and measurable value realization through focused execution.

The launch is supported by a comprehensive ecosystem of executive briefing materials, delivery playbooks, certification pathways, recruiting tools, sales enablement resources, and outcome-based delivery frameworks. Together, these assets help healthcare organizations establish the leadership, governance, accountability, and operational discipline required to scale AI successfully across the enterprise.

“Successful AI adoption has never been solely about technology. It requires governance, operational alignment, change management, and clear ownership. The AI Quarterback™ was designed to fill that gap by providing a single accountable leader responsible for coordinating strategy, adoption, and value realization so healthcare organizations can move beyond pilots and into measurable outcomes.”

— Pete Wiley, Principal, Delivery, Divurgent

Healthcare Has the AI. What It Needs Is a Quarterback.
With the launch of the AI Command Center™, Divurgent is defining a new category in healthcare AI: AI Accountability™. Rather than focusing solely on technology implementation or advisory recommendations, the model is designed to help healthcare organizations govern AI investments, align executive and operational stakeholders, prioritize high-value opportunities, and deliver measurable outcomes at scale.

Learn more at https://www.divurgent.com/services/ai-command-center/

[Image: AI-Command-Center-Diagram-Clean.webp]

]]> <![CDATA[SPECIAL VIRTUAL EVENT - AI in Ambulatory Care: What Your Practice Needs to Know]]> https://histalk.com/forum/showthread.php?tid=2318 Fri, 24 Jul 2026 19:43:04 +0000 Jasmine Torres]]> https://histalk.com/forum/showthread.php?tid=2318 Tuesday, August 11th at 10AM PST/1PM EST for a special guest speaker event featuring Nirav Desai, as we discuss how healthcare organizations can confidently evaluate, implement, and maximize the value of AI.

This session will cover:

AI Scribes — Understanding What You're Actually Buying
Not all ambient documentation tools are the same. Learn the real differences between basic transcription, EHR-integrated AI, and enterprise-grade tools — and what those differences mean for your clinical workflows, your staff, and your patient data.

From "What Does It Cost?" to "What Does It Save?"
The most important mindset shift in evaluating AI for your practice. Learn how to frame real ROI — from physician time recovered and administrative burden reduced, to revenue captured and staff retention improved.

AI and Patient Data — What Every Practice Needs to Know
PHI, HIPAA, and the security implications of third-party AI tools. Before you connect any AI to your practice environment, there are questions you need to ask — and answers you need documented.

Getting Your Team to Actually Use It
Technology adoption without people adoption isn't adoption at all. Learn why AI change management requires a different approach — and what the practices getting it right are doing differently.

If you're evaluating AI initiatives for your organization, this is a conversation you won't want to miss.

Register Today: https://buff.ly/5X4ffxv

Join the session live and receive an exclusive special offer from Nirav, available to those who attend the event.

About Our Speaker:

Nirav Desai has spent 30 years at the intersection of healthcare, technology, and enterprise strategy. He has held senior executive roles in the healthcare and wellness industry — including SVP & Managing Director at McGriff / Peak Health and head of Strategy & Innovation at Pulse Centers — and has worked with many of the largest names in healthcare and life sciences, including GE, Baxter, Pfizer, Johnson & Johnson, GSK, and UPMC. His advisory work runs deep with the independent physician practices and multispecialty groups that make up the ambulatory care world.]]> Tuesday, August 11th at 10AM PST/1PM EST for a special guest speaker event featuring Nirav Desai, as we discuss how healthcare organizations can confidently evaluate, implement, and maximize the value of AI.

This session will cover:

AI Scribes — Understanding What You're Actually Buying
Not all ambient documentation tools are the same. Learn the real differences between basic transcription, EHR-integrated AI, and enterprise-grade tools — and what those differences mean for your clinical workflows, your staff, and your patient data.

From "What Does It Cost?" to "What Does It Save?"
The most important mindset shift in evaluating AI for your practice. Learn how to frame real ROI — from physician time recovered and administrative burden reduced, to revenue captured and staff retention improved.

AI and Patient Data — What Every Practice Needs to Know
PHI, HIPAA, and the security implications of third-party AI tools. Before you connect any AI to your practice environment, there are questions you need to ask — and answers you need documented.

Getting Your Team to Actually Use It
Technology adoption without people adoption isn't adoption at all. Learn why AI change management requires a different approach — and what the practices getting it right are doing differently.

If you're evaluating AI initiatives for your organization, this is a conversation you won't want to miss.

Register Today: https://buff.ly/5X4ffxv

Join the session live and receive an exclusive special offer from Nirav, available to those who attend the event.

About Our Speaker:

Nirav Desai has spent 30 years at the intersection of healthcare, technology, and enterprise strategy. He has held senior executive roles in the healthcare and wellness industry — including SVP & Managing Director at McGriff / Peak Health and head of Strategy & Innovation at Pulse Centers — and has worked with many of the largest names in healthcare and life sciences, including GE, Baxter, Pfizer, Johnson & Johnson, GSK, and UPMC. His advisory work runs deep with the independent physician practices and multispecialty groups that make up the ambulatory care world.]]> <![CDATA[Harrison Memorial Hospital's Path to Scheduling Appointments in Half the Time]]> https://histalk.com/forum/showthread.php?tid=2317 Thu, 23 Jul 2026 14:00:09 +0000 ABarron]]> https://histalk.com/forum/showthread.php?tid=2317 Challenge

Harrison Memorial Hospital faced missed follow-ups, scheduling delays, and fragmented communication around appointments. Additional issues included appointments being scheduled without required provider signatures—especially in high-volume areas such as Radiology, Cardiology, and Respiratory Therapy. Disconnected order and scheduling processes, reliance on manual tracking, and duplicated authorization work further contributed to inefficiencies and inconsistencies.

Results

Appointment scheduling time was reduced by approximately 50%, and errors decreased significantly. By optimizing the CWS module, the organization achieved productivity gains equivalent to nearly four full-time employees—without adding headcount.

~25 Scheduling staff hours saved each day | 499 Standardized appointment types for scheduling accuracy | 50% Reduction in time to schedule appointments

About the Provider

Harrison Memorial Hospital has been a cornerstone of healthcare in Kentucky communities since 1906. Originally founded as a community hospital, it has grown into a modern facility offering advanced medical technology and specialized care. Through partnerships with leading physician specialists, the hospital provides high-quality healthcare close to home. Harrison Memorial Hospital employs over 100 physicians and advanced practice providers, continuing its mission to deliver accessible and exceptional healthcare services.

A Team Effort for Appointment Scheduling Wins

Harrison’s Director of Patient Access, Megon Northcutt, reported the improvements and had this comment:

“I am grateful for all your help with the CWS 1:1 build. We couldn’t have done it without your support and expertise. You’ve been invaluable throughout this process. It was a great team effort.”
Megon K. Northcutt | Harrison Memorial Hospital, Revenue Cycle Manager

Since implementing the CWS (Community Wide Scheduling) 1:1 scheduling model and leveraging the Hold Queue, staff can manage requests more efficiently, validate patient demographics upfront, and ensure accurate test scheduling with far less back-and-forth. The improved workflow has strengthened time management and significantly increased scheduling accuracy. Northcutt estimates scheduling call time has been reduced by 50% or more.

Life after Scheduling Workflow Optimization

Harrison Memorial Hospital (HMH) partnered with CereCore during its MEDITECH Expanse implementation to assess and optimize Community Wide Scheduling (CWS), Authorization/Referral Management, and Registration workflows. The focus: strengthen system utilization, improve configuration, and better support administrative operations.

These efforts delivered measurable impact across departments:

Radiology now receives complete, accurate orders, with edits routed back to providers via the Sign List—closing the loop and eliminating downstream rework.
External order intake improved with ~500 new appointment types, reducing scheduling friction and provider back-and-forth.
Automated workflows—including pending appointment tracking and provider signature routing—cut manual follow-up time and allow staff to focus more on patient care.

Appointment Workflow Improvements with Multi-Departmental Impact

Imaging and Respiratory Therapy:

Clearer order-to-appointment mapping and standardized instructions
Fewer errors and greater workflow consistency

Scheduling and Utilization Management:

Less time spent correcting appointments or chasing signatures
Improved closure rates with Sign List integration

For External Referrals:

Smoother intake with expanded appointment types aligned to orders.

Additional Benefits for Scheduling

Reduced scheduling errors and incorrect test bookings.
Improved patient throughput and reduced day-of-service delays.
Decreased call volume and staff workload.
Enhanced staff satisfaction and workflow consistency.
Better alignment between clinical orders and scheduling processes.

How Clinical Efficiency Improvements Were Achieved

CereCore partnered closely with departments to rebuild scheduling processes end-to-end. This included:

Redesigning the CWS appointment dictionary to establish direct linkage between OM orders and appointment types.
Developing department-specific instruction sets to minimize errors and improve clarity.
Supporting the design and testing of updated workflows for pending appointments and authorization routing.
Providing classroom training and tip sheets to reinforce new workflows and ensure staff readiness at Go Live.
Delivering Go Live support and post-implementation stabilization.
Helping identify and build new Worklists where needed to support improved task management and follow-up visibility.
Addressing challenges with external orders by expanding appointment offerings—ultimately building approximately 500 standardized appointment types to support more accurate scheduling and intake for both internal and referred patients.

Results
Through a comprehensive redesign of CWS, Authorization/Referral Management, and Registration workflows within MEDITECH Expanse, Harrison Memorial Hospital achieved:

~50% reduction in scheduling time
Significant decrease in errors and rework
Streamlined, connected order-to-appointment processes
Improved tracking, authorization management, and staff efficiency

The result: a more accurate, efficient scheduling operation that supports both staff productivity and patient care—without adding headcount.

Ready to get started? Contact us.]]> Challenge

Harrison Memorial Hospital faced missed follow-ups, scheduling delays, and fragmented communication around appointments. Additional issues included appointments being scheduled without required provider signatures—especially in high-volume areas such as Radiology, Cardiology, and Respiratory Therapy. Disconnected order and scheduling processes, reliance on manual tracking, and duplicated authorization work further contributed to inefficiencies and inconsistencies.

Results

Appointment scheduling time was reduced by approximately 50%, and errors decreased significantly. By optimizing the CWS module, the organization achieved productivity gains equivalent to nearly four full-time employees—without adding headcount.

~25 Scheduling staff hours saved each day | 499 Standardized appointment types for scheduling accuracy | 50% Reduction in time to schedule appointments

About the Provider

Harrison Memorial Hospital has been a cornerstone of healthcare in Kentucky communities since 1906. Originally founded as a community hospital, it has grown into a modern facility offering advanced medical technology and specialized care. Through partnerships with leading physician specialists, the hospital provides high-quality healthcare close to home. Harrison Memorial Hospital employs over 100 physicians and advanced practice providers, continuing its mission to deliver accessible and exceptional healthcare services.

A Team Effort for Appointment Scheduling Wins

Harrison’s Director of Patient Access, Megon Northcutt, reported the improvements and had this comment:

“I am grateful for all your help with the CWS 1:1 build. We couldn’t have done it without your support and expertise. You’ve been invaluable throughout this process. It was a great team effort.”
Megon K. Northcutt | Harrison Memorial Hospital, Revenue Cycle Manager

Since implementing the CWS (Community Wide Scheduling) 1:1 scheduling model and leveraging the Hold Queue, staff can manage requests more efficiently, validate patient demographics upfront, and ensure accurate test scheduling with far less back-and-forth. The improved workflow has strengthened time management and significantly increased scheduling accuracy. Northcutt estimates scheduling call time has been reduced by 50% or more.

Life after Scheduling Workflow Optimization

Harrison Memorial Hospital (HMH) partnered with CereCore during its MEDITECH Expanse implementation to assess and optimize Community Wide Scheduling (CWS), Authorization/Referral Management, and Registration workflows. The focus: strengthen system utilization, improve configuration, and better support administrative operations.

These efforts delivered measurable impact across departments:

Radiology now receives complete, accurate orders, with edits routed back to providers via the Sign List—closing the loop and eliminating downstream rework.
External order intake improved with ~500 new appointment types, reducing scheduling friction and provider back-and-forth.
Automated workflows—including pending appointment tracking and provider signature routing—cut manual follow-up time and allow staff to focus more on patient care.

Appointment Workflow Improvements with Multi-Departmental Impact

Imaging and Respiratory Therapy:

Clearer order-to-appointment mapping and standardized instructions
Fewer errors and greater workflow consistency

Scheduling and Utilization Management:

Less time spent correcting appointments or chasing signatures
Improved closure rates with Sign List integration

For External Referrals:

Smoother intake with expanded appointment types aligned to orders.

Additional Benefits for Scheduling

Reduced scheduling errors and incorrect test bookings.
Improved patient throughput and reduced day-of-service delays.
Decreased call volume and staff workload.
Enhanced staff satisfaction and workflow consistency.
Better alignment between clinical orders and scheduling processes.

How Clinical Efficiency Improvements Were Achieved

CereCore partnered closely with departments to rebuild scheduling processes end-to-end. This included:

Redesigning the CWS appointment dictionary to establish direct linkage between OM orders and appointment types.
Developing department-specific instruction sets to minimize errors and improve clarity.
Supporting the design and testing of updated workflows for pending appointments and authorization routing.
Providing classroom training and tip sheets to reinforce new workflows and ensure staff readiness at Go Live.
Delivering Go Live support and post-implementation stabilization.
Helping identify and build new Worklists where needed to support improved task management and follow-up visibility.
Addressing challenges with external orders by expanding appointment offerings—ultimately building approximately 500 standardized appointment types to support more accurate scheduling and intake for both internal and referred patients.

Results
Through a comprehensive redesign of CWS, Authorization/Referral Management, and Registration workflows within MEDITECH Expanse, Harrison Memorial Hospital achieved:

~50% reduction in scheduling time
Significant decrease in errors and rework
Streamlined, connected order-to-appointment processes
Improved tracking, authorization management, and staff efficiency

The result: a more accurate, efficient scheduling operation that supports both staff productivity and patient care—without adding headcount.

Ready to get started? Contact us.]]> <![CDATA[News Release: Pacific Clinics Selects Netsmart to Advance Behavioral Healthcare in CA]]> https://histalk.com/forum/showthread.php?tid=2316 Tue, 21 Jul 2026 17:40:28 +0000 Natalie Caruso]]> https://histalk.com/forum/showthread.php?tid=2316 Netsmart Media Contact:
Natalie Caruso
ncaruso@ntst.com
913.308.2080

Pacific Clinics Selects Netsmart to Advance Connected, Community-Based Care Across California

OVERLAND PARK, Kan., July 21, 2026 — Netsmart, an industry-leading healthcare technology partner, announced that Pacific Clinics, California’s leading community-based behavioral health nonprofit provider, selected the Netsmart CareFabric® platform to advance connected care, strengthen operational efficiency and support long-term growth. Through a scalable, integrated technology foundation, Pacific Clinics aims to enhance care coordination, support data-driven decision-making and improve service delivery in California’s complex behavioral health environment.

As Pacific Clinics continues to expand its reach across the state, the agency is investing in a unified platform approach, targeting improved enterprise-wide visibility, reduced administrative complexity and support towards more consistent workflows across programs and service lines. Through the implementation of myAvatar™, a behavioral health electronic health record (EHR) with near-real-time analytics and clinical decision support, Pacific Clinics aims to strengthen integrated care delivery. myAvatar will also support the agency’s interoperability strategy by enabling the exchange of essential treatment data across EHRs and other health systems.

“Pacific Clinics is focused on investing in technology that supports our workforce, strengthens care coordination and helps us continue delivering high-quality care in the communities we serve,” said Gordon Richardson, senior vice president of clinical administration, Pacific Clinics. “As we looked at our long-term strategy, we sought a partner that understood the complexity of California, could support our operational growth, and shared our commitment to using technology in a responsible, practical and mission-driven way.”

By collaborating with Netsmart, Pacific Clinics will leverage the CareManager™ population health management solution to support its Medi-Cal Enhanced Care Management (ECM) program with enhanced care coordination, data reporting and analytics. CareManager will help Pacific Clinics establish more scalable, centralized and automated workflows, supporting better coordination of services for individuals with complex needs. Coordinating demographic, clinical and payer data in one location will help support more efficient care manager assignments and streamlined task automation while providing greater visibility into outcomes, operational performance and service quality as Pacific Clinics continues expanding across California.

“Pacific Clinics has a clear vision for using technology to strengthen high-quality care delivery, support its workforce and expand access to services across the communities it serves,” said Kevin Mallot, senior vice president and general manager, human services, Netsmart. “As community-based providers navigate complex reimbursement models, growing demand for services and increasing pressure to demonstrate outcomes, Netsmart is proud to collaborate with Pacific Clinics to implement the CareFabric platform for care coordination, interoperability, automation and data-driven insights.”

Read the full news release linked here to learn more.]]> Netsmart Media Contact:
Natalie Caruso
ncaruso@ntst.com
913.308.2080

Pacific Clinics Selects Netsmart to Advance Connected, Community-Based Care Across California

OVERLAND PARK, Kan., July 21, 2026 — Netsmart, an industry-leading healthcare technology partner, announced that Pacific Clinics, California’s leading community-based behavioral health nonprofit provider, selected the Netsmart CareFabric® platform to advance connected care, strengthen operational efficiency and support long-term growth. Through a scalable, integrated technology foundation, Pacific Clinics aims to enhance care coordination, support data-driven decision-making and improve service delivery in California’s complex behavioral health environment.

As Pacific Clinics continues to expand its reach across the state, the agency is investing in a unified platform approach, targeting improved enterprise-wide visibility, reduced administrative complexity and support towards more consistent workflows across programs and service lines. Through the implementation of myAvatar™, a behavioral health electronic health record (EHR) with near-real-time analytics and clinical decision support, Pacific Clinics aims to strengthen integrated care delivery. myAvatar will also support the agency’s interoperability strategy by enabling the exchange of essential treatment data across EHRs and other health systems.

“Pacific Clinics is focused on investing in technology that supports our workforce, strengthens care coordination and helps us continue delivering high-quality care in the communities we serve,” said Gordon Richardson, senior vice president of clinical administration, Pacific Clinics. “As we looked at our long-term strategy, we sought a partner that understood the complexity of California, could support our operational growth, and shared our commitment to using technology in a responsible, practical and mission-driven way.”

By collaborating with Netsmart, Pacific Clinics will leverage the CareManager™ population health management solution to support its Medi-Cal Enhanced Care Management (ECM) program with enhanced care coordination, data reporting and analytics. CareManager will help Pacific Clinics establish more scalable, centralized and automated workflows, supporting better coordination of services for individuals with complex needs. Coordinating demographic, clinical and payer data in one location will help support more efficient care manager assignments and streamlined task automation while providing greater visibility into outcomes, operational performance and service quality as Pacific Clinics continues expanding across California.

“Pacific Clinics has a clear vision for using technology to strengthen high-quality care delivery, support its workforce and expand access to services across the communities it serves,” said Kevin Mallot, senior vice president and general manager, human services, Netsmart. “As community-based providers navigate complex reimbursement models, growing demand for services and increasing pressure to demonstrate outcomes, Netsmart is proud to collaborate with Pacific Clinics to implement the CareFabric platform for care coordination, interoperability, automation and data-driven insights.”

Read the full news release linked here to learn more.]]> <![CDATA[AGFA HealthCare successfully renews HITRUST i1 Certification, Demonstrating Commitmen]]> https://histalk.com/forum/showthread.php?tid=2315 Mon, 20 Jul 2026 15:58:13 +0000 LAdcock]]> https://histalk.com/forum/showthread.php?tid=2315 AGFA HealthCare successfully renews HITRUST i1 Certification, Demonstrating Commitment to Cybersecurity and Information Protection for the second consecutive year

HITRUST Certification validates that AGFA HealthCare is meeting rigorous cybersecurity and data protection standards through independent assessment and assurance.

Mortsel, Belgium, 17 July 2026 – AGFA HealthCare, a leading provider of imaging IT solutions, today announced its Enterprise Imaging platform has once again earned certified status from HITRUST for cybersecurity and information protection.

The HITRUST Certification demonstrates that AGFA HealthCare has met requirements defined by leading cybersecurity and regulatory frameworks, confirming that strong controls are in place to protect sensitive data and manage risk effectively.

Built on the HITRUST Assurance Program, this achievement reflects independent third-party testing, centralized quality assurance, and certification backed by HITRUST’s Cyber Threat-Adaptive engine. These elements ensure continuous alignment with the latest threat intelligence and evolving standards across NIST, ISO, and OWASP.

“As cybersecurity expectations rise, our stakeholders expect credible, validated assurance,” said Jarius Jackson, Info Security & Privacy Tech Specialist for AGFA HealthCare. “Achieving HITRUST Certification reinforces our ongoing commitment to protecting data, managing risk, and maintaining the trust of those we serve.”

“Earning HITRUST Certification demonstrates AGFA HealthCare’s commitment to managing information risk and protecting sensitive data through a rigorous, proven assurance process,” said Gregory Webb, CEO of HITRUST. “This achievement reflects the organization’s proactive approach to cybersecurity and trust.”

HITRUST i1 certification demonstrates that AGFA HealthCare’s Enterprise Imaging Solutions are leveraging a comprehensive standard, covering 182 control requirements – including mappings to over 40 authoritative sources – to protect against current and emerging threats.

The HITRUST i1 Validated Assessment and Certification allows organizations to demonstrate that they address cybersecurity challenges and remain cyber resilient over time. The re-certification in 2026 demonstrates that as threats evolve, so does AGFA HealthCare, once again demonstrating how we are putting our customers’ data security as our #1 priority.

About AGFA HealthCare

At AGFA HealthCare, we understand that striking the critical balance between clinical efficiency and quality patient care starts with the clinician experience. We recognize how vital it is for clinicians to be fully immersed in their cases, channeling all their energy into delivering confident, informed diagnoses. That’s why we designed our Enterprise Imaging platform to eliminate the barriers that get in the way. When distractions melt away, technology feels like an extension of one’s thought process, and each clinician has everything they need to perform at the top of their craft. That’s life in flow.

This belief shapes everything we do - guided by our Mission, Vision, and Customer Delivery Principles, which are designed to empower clinicians and elevate their experience.

AGFA HealthCare is a division of the Agfa-Gevaert Group. For more information on AGFA HealthCare, please visit www.agfahealthcare.com and follow us on LinkedIn.

AGFA and the Agfa rhombus are registered trademarks of Agfa-Gevaert N.V. Belgium or its affiliates. All information contained herein is intended for guidance purposes only, and the characteristics of the products and services described in this publication can be changed at any time without notice. Products and services may not be available for your local area. Please contact your local sales representative for availability information. AGFA HealthCare diligently strives to provide as accurate information as possible but shall not be responsible for any typographical error.

Media Contact: Jessica Baldry, jessica.baldry@agfa.com, AGFA HealthCare

]]> AGFA HealthCare successfully renews HITRUST i1 Certification, Demonstrating Commitment to Cybersecurity and Information Protection for the second consecutive year

HITRUST Certification validates that AGFA HealthCare is meeting rigorous cybersecurity and data protection standards through independent assessment and assurance.

About AGFA HealthCare

This belief shapes everything we do - guided by our Mission, Vision, and Customer Delivery Principles, which are designed to empower clinicians and elevate their experience.

AGFA HealthCare is a division of the Agfa-Gevaert Group. For more information on AGFA HealthCare, please visit www.agfahealthcare.com and follow us on LinkedIn.

Media Contact: Jessica Baldry, jessica.baldry@agfa.com, AGFA HealthCare

]]> <![CDATA[SlicedHealth Announces New Operational Platform]]> https://histalk.com/forum/showthread.php?tid=2314 Wed, 15 Jul 2026 17:45:21 +0000 EBarnhouse]]> https://histalk.com/forum/showthread.php?tid=2314
GROW is an AI-enabled layer for health system operations that connects contracts to the activity they are supposed to govern, including credentialing, compliance, purchasing, and invoicing, so a hospital can see not only what an agreement says, but whether it is actually being honored in day to day practice.

Instead of asking a finance team to manually cross-check every invoice against contract terms, or a compliance officer to manually scan federal exclusion lists, GROW runs that validation continuously in the background. When something does not line up, whether it is an invoice paid above the negotiated rate or a provider whose credentialing is nearing expiration, the platform surfaces it immediately, with enough context that someone can act that day rather than next quarter.

GROW is organized into modular studios that a hospital can activate based on its own priorities. A hospital might start with the Contracts Studio to centralize agreements and validate invoices against them, then add the Credentialing Studio once provider onboarding becomes the more pressing concern, or the Compliance Studio to keep continuous watch over federal and state exclusion lists rather than relying on an annual manual review. The organization decides what it needs first, and the platform grows alongside it from there.

Getting started does not require a long implementation runway either. A hospital sends over its existing contracts, and the SlicedHealth team handles migration, structuring, and configuration without pulling internal IT staff into a months-long project. Most organizations are operational within a day of kickoff, with no implementation fee standing between them and the value the platform delivers.

Sustainable growth for a rural or community hospital rarely comes from one bold move. It comes from closing the gap between what an organization has already earned and what it collects, while staying alert enough to notice new opportunities as they appear. That kind of visibility runs deeper than a quarterly dashboard and faster than a manual audit ever could.

The agreements, credentialing records, and compliance requirements already sitting inside your hospital hold more value than most teams realize, and that value has been there all along, waiting on someone to watch it closely enough to find it. GROW was launched to do exactly that. Find out more at slicedhealth.com/grow

.pdf

GROW - One Pager.pdf (Size: 578.13 KB / Downloads: 2) ]]>
GROW is an AI-enabled layer for health system operations that connects contracts to the activity they are supposed to govern, including credentialing, compliance, purchasing, and invoicing, so a hospital can see not only what an agreement says, but whether it is actually being honored in day to day practice.

Instead of asking a finance team to manually cross-check every invoice against contract terms, or a compliance officer to manually scan federal exclusion lists, GROW runs that validation continuously in the background. When something does not line up, whether it is an invoice paid above the negotiated rate or a provider whose credentialing is nearing expiration, the platform surfaces it immediately, with enough context that someone can act that day rather than next quarter.

GROW is organized into modular studios that a hospital can activate based on its own priorities. A hospital might start with the Contracts Studio to centralize agreements and validate invoices against them, then add the Credentialing Studio once provider onboarding becomes the more pressing concern, or the Compliance Studio to keep continuous watch over federal and state exclusion lists rather than relying on an annual manual review. The organization decides what it needs first, and the platform grows alongside it from there.

Getting started does not require a long implementation runway either. A hospital sends over its existing contracts, and the SlicedHealth team handles migration, structuring, and configuration without pulling internal IT staff into a months-long project. Most organizations are operational within a day of kickoff, with no implementation fee standing between them and the value the platform delivers.

Sustainable growth for a rural or community hospital rarely comes from one bold move. It comes from closing the gap between what an organization has already earned and what it collects, while staying alert enough to notice new opportunities as they appear. That kind of visibility runs deeper than a quarterly dashboard and faster than a manual audit ever could.

The agreements, credentialing records, and compliance requirements already sitting inside your hospital hold more value than most teams realize, and that value has been there all along, waiting on someone to watch it closely enough to find it. GROW was launched to do exactly that. Find out more at slicedhealth.com/grow

.pdf

GROW - One Pager.pdf (Size: 578.13 KB / Downloads: 2) ]]> <![CDATA[News Release: California DSH Selects Netsmart for Continuum-EHR Project]]> https://histalk.com/forum/showthread.php?tid=2313 Thu, 09 Jul 2026 18:30:44 +0000 Natalie Caruso]]> https://histalk.com/forum/showthread.php?tid=2313 Netsmart Media Contact:
Natalie Caruso
ncaruso@ntst.com
913.308.2080

The California Department of State Hospitals Selects Netsmart as Its Modernized, Data-Driven Technology Platform

Collaboration builds on Netsmart leadership in the public sector, expanding relationships across California while advancing connected, data-driven care for behavioral healthcare

OVERLAND PARK, Kan., July 9, 2026 — The California Department of State Hospitals (DSH) has selected the Netsmart CareFabric® platform to enhance clinical, operational and financial efficiencies across the Department’s five inpatient state hospitals. Through this collaboration, California DSH will deploy a full suite of Netsmart solutions and services to help its providers advance care delivery, streamline operations and strengthen connectivity across DSH facilities.

The collaboration further demonstrates continued momentum for Netsmart in the public sector space, expanding its reach to support 18 counties across California and, at a national level, more than 30 state hospital systems, nearly 200 county agencies and 200,000 providers across the U.S. public sector. As state agencies, counties and behavioral health providers face growing demands around patient safety, care coordination, reporting, workforce support and operational efficiency, Netsmart provides a purpose-built technology foundation designed to support the specialized needs of government communities.

DSH operates the largest inpatient state hospital system in the country, overseeing five state hospitals located in the California communities of Atascadero, Coalinga, Napa, Norwalk and Patton. Across these high-acuity hospital environments, DSH delivers specialized care for individuals with complex behavioral health needs, including patients receiving forensic evaluation, treatment and competency restoration services. The Continuum-EHR Project represents a significant advancement in DSH’s commitment to strengthening patient safety, improving care coordination and continuity, supporting competency restoration and forensic treatment workflows, and reducing administrative burden on staff in high‑acuity hospital environments across the Department.

“DSH is committed to strengthening the systems and tools that support our hospitals, programs and the individuals we serve,” said Stephanie Clendenin, Director of California Department of State Hospitals. “The Continuum-EHR Project advances our mission by modernizing our technology foundation to better support clinical care, enhance patient safety, streamline operations and improve access to information across our statewide care continuum. We look forward to collaborating with Netsmart as we advance this work and continue supporting our mission to provide high-quality, person-centered care.”

California DSH will leverage myAvatar®, a behavioral health electronic health record (EHR) designed to support integrated care and drive collaboration across multiple complex care environments. DSH will also deploy Bells, an AI-powered clinical documentation and ambient listening solution designed to streamline the documentation process within the EHR by generating accurate records in near real-time. These AI tools aim to support more efficient clinical workflows, reduce documentation burden and give providers more time to focus on delivering person-centered care. By integrating a comprehensive suite of solutions from the CareFabric platform, DSH seeks to improve visibility across programs, enhance care coordination and equip staff with technology developed for the specialized needs of public sector behavioral health.

“We are incredibly excited to support the California Department of State Hospitals on the Continuum-EHR Project, an important DSH initiative that reflects years of thoughtful collaboration, strategy and planning,” said Netsmart CEO Mike Valentine. “Behavioral health providers and state agencies are being asked to manage increasingly complex care needs, and they deserve technology designed specifically for the realities of their work. Netsmart has deep experience working with large inpatient state hospital systems across the country, and we look forward to bringing that experience to support the nation’s largest inpatient state hospital system. The opportunity to help strengthen whole-person care across California is especially meaningful, and we are committed to building a long and successful relationship that delivers lasting value for the individuals, families and communities they serve.”

Read the full news release linked here to learn more. ]]> <![CDATA[Linus Health AAIC Studies Advance Alzheimer's Care]]> https://histalk.com/forum/showthread.php?tid=2311 Wed, 08 Jul 2026 15:24:59 +0000 Supreme Communications]]> https://histalk.com/forum/showthread.php?tid=2311 Linus Health AAIC Studies Advance Alzheimer's Care: Earlier Detection, More Confident Diagnosis, and Patient-Centered Measurement

BOSTON, July 8, 2026 -- Linus Health, an AI-driven brain health company focused on early detection and proactive intervention, will share three poster presentations at the Alzheimer’s Association International Conference® (AAIC®) 2026, taking place July 12-15 in London and online.

This year’s Linus Health research addresses three issues that have become increasingly urgent as Alzheimer’s treatment options expand: identifying appropriate patients earlier, measuring outcomes that matter the most to patients and families, and bringing the precision of specialized cognitive assessments into routine clinical care. With an estimated 7.4 million Americans age 65 and older living with Alzheimer’s dementia in 2026 and FDA-approved disease-modifying therapies now available for early Alzheimer’s disease, accurate and accessible cognitive assessment has taken on new urgency.

“The arrival of disease-modifying treatments has raised the stakes for accurate, accessible digital cognitive assessments,” said David Bates, PhD, CEO and co-founder of Linus Health. “Our AAIC 2026 research shows how validated, AI-enabled digital tools that capture not only whether a patient completes a task, but how they complete it, can help identify the right patients earlier, measure what matters most to them, and bring a level of precision to routine care that once required hours of specialized testing. The work we are presenting in London moves us closer to a future where every patient can benefit from earlier, more confident detection.”

Identifying Patients Eligible for Treatment

Ali Jannati, MD, PhD, Director of Cognitive Science at Linus Health, will present findings from research he led in the Biomarkers (non-neuroimaging) session. The study evaluated a combination of multimodal machine-learning models built on the Digital Clock and Recall (DCR™): the DCR Cognition Score and the Amyloid Positivity Risk. Together, the models performed strongly in identifying individuals with mild cognitive impairment (MCI) or mild dementia likely due to Alzheimer’s disease, a population that may be appropriate for further biomarker testing and disease-modifying treatment consideration.

“Identifying who is most likely to benefit from a disease-modifying therapy is one of the most pressing challenges in Alzheimer’s care,” Jannati said. “By combining the DCR Cognition Score with our Amyloid Positivity Risk model, we can help flag individuals with MCI or mild dementia likely due to Alzheimer’s disease in a matter of minutes, helping clinicians and trial teams focus their efforts where they may matter most.”

Capturing What Matters to Patients

Stina Saunders, PhD, Personalized Medicine Lead at Linus Health, will present in the Dementia Care and Health Services Research session, reporting interim findings from a feasibility study she led of the electronic Person-Specific Outcome Measure (ePSOM) in Japan. ePSOM is a free-text, individualized questionnaire that captures the everyday abilities and priorities most meaningful to a person living with early Alzheimer’s disease, allowing treatment benefit to be measured against what each patient values most.

The data show that the ePSOM can be deployed in a culturally distinct clinical setting without structural adaptation, supporting its use in global Alzheimer’s disease trials to capture personally meaningful priorities and establish treatment benefits that resonate with patients themselves.

“Treatment benefit means something different to every person, whether that is keeping up with grandchildren, managing finances, or staying composed in conversation,” said Saunders. “When a measure travels across very different health systems and cultures and still reflects those individual priorities, it gives drug developers and regulators a more honest picture of whether a therapy is improving the things people actually care about.”

Improving on Standard Cognitive Screening

Jannati will also present research he led in the Clinical Manifestations: Neuropsychology session, examining how the DCR compares with the Montreal Cognitive Assessment (MoCA) in a real-world clinical sample. In the study, the DCR outperformed the MoCA in detecting MCI against clinical diagnosis, with the DCR demonstrating higher diagnostic accuracy and substantially greater specificity. The findings suggest the DCR may help reduce false-positive classifications, identify impairment that traditional screening can miss, and support greater diagnostic confidence in routine clinical care.

Together, these presentations highlight Linus Health’s broader work to make earlier, more precise, and more patient-centered Alzheimer’s care feasible across clinical and research settings.

Full details on Linus Health’s AAIC 2026 poster presentations include:

Sunday, July 12 | Exhibit Hall

Identifying Eligible Candidates for Alzheimer’s Disease-Modifying Treatment with the Digital Clock and Recall, presented by Ali Jannati, MD, PhD
Feasibility and User Acceptance of the Electronic Person-Specific Outcome Measure (ePSOM) in Japan, presented by Stina Saunders, PhD

Monday, July 13 | Exhibit Hall

The Digital Clock and Recall Outperforms MoCA in Detecting Mild Cognitive Impairment in a Real-World Clinical Setting, presented by Ali Jannati, MD, PhD

To learn more about Linus Health’s research to be presented at AAIC or to schedule a meeting with the team, visit https://linushealth.com/aaic2026.

About Linus Health

Linus Health is a Boston-based digital health company focused on improving brain health around the world. The company develops science-driven digital assessments and AI-enabled analytics that help clinicians and researchers identify cognitive change earlier, guide next steps in care, and support more proactive, personalized intervention. Linus Health works with healthcare delivery organizations, research institutions, and life sciences partners to advance earlier detection and better brain health outcomes.

Media Contact

Supreme Communications for Linus Health
linushealthPR@supremecomms.ai]]> Linus Health AAIC Studies Advance Alzheimer's Care: Earlier Detection, More Confident Diagnosis, and Patient-Centered Measurement

BOSTON, July 8, 2026 -- Linus Health, an AI-driven brain health company focused on early detection and proactive intervention, will share three poster presentations at the Alzheimer’s Association International Conference® (AAIC®) 2026, taking place July 12-15 in London and online.

This year’s Linus Health research addresses three issues that have become increasingly urgent as Alzheimer’s treatment options expand: identifying appropriate patients earlier, measuring outcomes that matter the most to patients and families, and bringing the precision of specialized cognitive assessments into routine clinical care. With an estimated 7.4 million Americans age 65 and older living with Alzheimer’s dementia in 2026 and FDA-approved disease-modifying therapies now available for early Alzheimer’s disease, accurate and accessible cognitive assessment has taken on new urgency.

“The arrival of disease-modifying treatments has raised the stakes for accurate, accessible digital cognitive assessments,” said David Bates, PhD, CEO and co-founder of Linus Health. “Our AAIC 2026 research shows how validated, AI-enabled digital tools that capture not only whether a patient completes a task, but how they complete it, can help identify the right patients earlier, measure what matters most to them, and bring a level of precision to routine care that once required hours of specialized testing. The work we are presenting in London moves us closer to a future where every patient can benefit from earlier, more confident detection.”

Identifying Patients Eligible for Treatment

Ali Jannati, MD, PhD, Director of Cognitive Science at Linus Health, will present findings from research he led in the Biomarkers (non-neuroimaging) session. The study evaluated a combination of multimodal machine-learning models built on the Digital Clock and Recall (DCR™): the DCR Cognition Score and the Amyloid Positivity Risk. Together, the models performed strongly in identifying individuals with mild cognitive impairment (MCI) or mild dementia likely due to Alzheimer’s disease, a population that may be appropriate for further biomarker testing and disease-modifying treatment consideration.

“Identifying who is most likely to benefit from a disease-modifying therapy is one of the most pressing challenges in Alzheimer’s care,” Jannati said. “By combining the DCR Cognition Score with our Amyloid Positivity Risk model, we can help flag individuals with MCI or mild dementia likely due to Alzheimer’s disease in a matter of minutes, helping clinicians and trial teams focus their efforts where they may matter most.”

Capturing What Matters to Patients

Stina Saunders, PhD, Personalized Medicine Lead at Linus Health, will present in the Dementia Care and Health Services Research session, reporting interim findings from a feasibility study she led of the electronic Person-Specific Outcome Measure (ePSOM) in Japan. ePSOM is a free-text, individualized questionnaire that captures the everyday abilities and priorities most meaningful to a person living with early Alzheimer’s disease, allowing treatment benefit to be measured against what each patient values most.

The data show that the ePSOM can be deployed in a culturally distinct clinical setting without structural adaptation, supporting its use in global Alzheimer’s disease trials to capture personally meaningful priorities and establish treatment benefits that resonate with patients themselves.

“Treatment benefit means something different to every person, whether that is keeping up with grandchildren, managing finances, or staying composed in conversation,” said Saunders. “When a measure travels across very different health systems and cultures and still reflects those individual priorities, it gives drug developers and regulators a more honest picture of whether a therapy is improving the things people actually care about.”

Improving on Standard Cognitive Screening

Jannati will also present research he led in the Clinical Manifestations: Neuropsychology session, examining how the DCR compares with the Montreal Cognitive Assessment (MoCA) in a real-world clinical sample. In the study, the DCR outperformed the MoCA in detecting MCI against clinical diagnosis, with the DCR demonstrating higher diagnostic accuracy and substantially greater specificity. The findings suggest the DCR may help reduce false-positive classifications, identify impairment that traditional screening can miss, and support greater diagnostic confidence in routine clinical care.

Together, these presentations highlight Linus Health’s broader work to make earlier, more precise, and more patient-centered Alzheimer’s care feasible across clinical and research settings.

Full details on Linus Health’s AAIC 2026 poster presentations include:

Sunday, July 12 | Exhibit Hall

Identifying Eligible Candidates for Alzheimer’s Disease-Modifying Treatment with the Digital Clock and Recall, presented by Ali Jannati, MD, PhD
Feasibility and User Acceptance of the Electronic Person-Specific Outcome Measure (ePSOM) in Japan, presented by Stina Saunders, PhD

Monday, July 13 | Exhibit Hall

The Digital Clock and Recall Outperforms MoCA in Detecting Mild Cognitive Impairment in a Real-World Clinical Setting, presented by Ali Jannati, MD, PhD

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