<![CDATA[HIStalk Sponsor Announcements

<![CDATA[HIStalk Sponsor Announcements - All Forums]]> https://histalk.com/forum/ Sat, 03 Oct 2026 22:24:32 +0000 MyBB <![CDATA[MEDITECH customers highlight real-world impact of connected care at MEDITECH LIVE]]> https://histalk.com/forum/showthread.php?tid=2338 Thu, 01 Oct 2026 14:21:01 +0000 RMcCarthy]]> https://histalk.com/forum/showthread.php?tid=2338 This week at the MEDITECH LIVE leadership summit, healthcare organizations using MEDITECH's Traverse Exchange interoperability network highlighted significant benefits gained since implementing the network’s new Consolidated Patient Summary.

Unveiled at last year's summit, the enhanced workflow has seen swift adoption among clinicians, providing care teams with faster access to critical patient information, reducing duplicate testing, and supporting more informed clinical decisions. The network now provides access to health information for more than 43 million patients nationwide regardless of the EHR of record.

At Ozarks Healthcare (West Plains, MO), Chief Medical Information Officer and Chief of Staff Priscilla A. Frase, MD was in the midst of onboarding physicians on the new Consolidated Patient Summary when she witnessed its immediate impact.

“We had a patient boarding in the ED whose disposition was challenging to determine, and the provider needed information from another facility,” she explained. “Within five minutes of giving that provider access, he was able to get the records from the exact hospital and specialist he needed in another state and make the disposition plans."

Dr. Frase also recounted the compelling story of a patient who showed subtle signs of an underlying cardiac condition. After talking with the patient and reviewing external sources through Traverse Exchange — including medication changes and recent primary care and specialist visits from offices that were two hours away— she recommended a focused cardiac intervention, which revealed a critical, previously undetected blockage. The patient credits her with saving their life.

At Schneck Medical Center in Seymour, Indiana, clinicians access external patient information for more than 75 percent of emergency department arrivals, according to Vice President & Chief Information Officer Craig Rice.
"When providers can see tests that were recently completed elsewhere, they often don't need to repeat them," said Rice. "That saves time, avoids unnecessary testing, reduces costs, and helps clinicians make more informed decisions."

To read more about Traverse Exchange and more user testimony, read the full press release.]]> This week at the MEDITECH LIVE leadership summit, healthcare organizations using MEDITECH's Traverse Exchange interoperability network highlighted significant benefits gained since implementing the network’s new Consolidated Patient Summary.

Unveiled at last year's summit, the enhanced workflow has seen swift adoption among clinicians, providing care teams with faster access to critical patient information, reducing duplicate testing, and supporting more informed clinical decisions. The network now provides access to health information for more than 43 million patients nationwide regardless of the EHR of record.

At Ozarks Healthcare (West Plains, MO), Chief Medical Information Officer and Chief of Staff Priscilla A. Frase, MD was in the midst of onboarding physicians on the new Consolidated Patient Summary when she witnessed its immediate impact.

“We had a patient boarding in the ED whose disposition was challenging to determine, and the provider needed information from another facility,” she explained. “Within five minutes of giving that provider access, he was able to get the records from the exact hospital and specialist he needed in another state and make the disposition plans."

Dr. Frase also recounted the compelling story of a patient who showed subtle signs of an underlying cardiac condition. After talking with the patient and reviewing external sources through Traverse Exchange — including medication changes and recent primary care and specialist visits from offices that were two hours away— she recommended a focused cardiac intervention, which revealed a critical, previously undetected blockage. The patient credits her with saving their life.

At Schneck Medical Center in Seymour, Indiana, clinicians access external patient information for more than 75 percent of emergency department arrivals, according to Vice President & Chief Information Officer Craig Rice.
"When providers can see tests that were recently completed elsewhere, they often don't need to repeat them," said Rice. "That saves time, avoids unnecessary testing, reduces costs, and helps clinicians make more informed decisions."

To read more about Traverse Exchange and more user testimony, read the full press release.]]> <![CDATA[Product Partnerships Lead at Rhapsody]]> https://histalk.com/forum/showthread.php?tid=2337 Wed, 30 Sep 2026 13:16:18 +0000 CatherineC]]> https://histalk.com/forum/showthread.php?tid=2337
This is a partnerships and product enablement role, not a sales role. You will manage working relationships with key EHR vendor partners (Epic, Oracle, etc) and other health tech partners and turn those relationships into two things: differentiated product capabilities and an enabled commercial team that knows how to sell them. You will sit close to both Product and Go to Market, translating what's happening on the partner side into work each team can act on.

To review the full job description and apply: https://rhapsody.bamboohr.com/careers/489]]>
This is a partnerships and product enablement role, not a sales role. You will manage working relationships with key EHR vendor partners (Epic, Oracle, etc) and other health tech partners and turn those relationships into two things: differentiated product capabilities and an enabled commercial team that knows how to sell them. You will sit close to both Product and Go to Market, translating what's happening on the partner side into work each team can act on.

To review the full job description and apply: https://rhapsody.bamboohr.com/careers/489]]> <![CDATA[Product Marketing Manager at Rhapsody]]> https://histalk.com/forum/showthread.php?tid=2336 Wed, 30 Sep 2026 13:10:56 +0000 CatherineC]]> https://histalk.com/forum/showthread.php?tid=2336
To review the full job description and to apply: https://rhapsody.bamboohr.com/careers/487]]>
To review the full job description and to apply: https://rhapsody.bamboohr.com/careers/487]]> <![CDATA[MEDITECH LIVE leadership summit returns to Foxborough]]> https://histalk.com/forum/showthread.php?tid=2335 Wed, 23 Sep 2026 15:47:59 +0000 RMcCarthy]]> https://histalk.com/forum/showthread.php?tid=2335 MEDITECH will host its premier leadership summit, MEDITECH LIVE, from Sept. 29 to Oct. 1, 2026, at the MEDITECH Conference Center in Foxborough, MA. The three-day event brings healthcare leaders together to discuss industry challenges, share strategies, and inspire collaborative transformation across the care continuum. This year’s conference focuses on intelligent innovation, actionable insights, and practical solutions that empower organizations to deliver exceptional care.

“We’re witnessing firsthand how interoperable data combined with emerging technologies like agentic AI are rapidly transforming healthcare organizations — especially in rural communities where innovation can have an outsized impact,” said MEDITECH Executive Vice President and COO Helen Waters. “MEDITECH LIVE uniquely brings all of these stakeholders together in a way no other event does."

See more information and find a link to the full agenda here.]]> MEDITECH will host its premier leadership summit, MEDITECH LIVE, from Sept. 29 to Oct. 1, 2026, at the MEDITECH Conference Center in Foxborough, MA. The three-day event brings healthcare leaders together to discuss industry challenges, share strategies, and inspire collaborative transformation across the care continuum. This year’s conference focuses on intelligent innovation, actionable insights, and practical solutions that empower organizations to deliver exceptional care.

“We’re witnessing firsthand how interoperable data combined with emerging technologies like agentic AI are rapidly transforming healthcare organizations — especially in rural communities where innovation can have an outsized impact,” said MEDITECH Executive Vice President and COO Helen Waters. “MEDITECH LIVE uniquely brings all of these stakeholders together in a way no other event does."

See more information and find a link to the full agenda here.]]> <![CDATA[MEDITECH Expanse EHR live across first full U.S. divisions of HCA Healthcare]]> https://histalk.com/forum/showthread.php?tid=2334 Wed, 23 Sep 2026 15:45:18 +0000 RMcCarthy]]> https://histalk.com/forum/showthread.php?tid=2334 MEDITECH announced it has completed implementation of its Expanse electronic health record (EHR) platform across 34 hospitals in HCA Healthcare’s Capital and North Florida divisions, making them the first two of the organization’s U.S. divisions to fully implement the platform. HCA Healthcare, one of the nation’s leading providers of healthcare services, has 15 U.S. divisions. Its Capital Division includes 18 hospitals across Virginia and New Hampshire, and its North Florida Division includes 16 hospitals across Florida.

This latest milestone builds on the initial large-scale rollout, which began with the first wave of enterprise-wide deployment and 22 hospitals that went live in 2025. As of the latest implementation group in August 2026, HCA Healthcare has 72 hospitals across its network in the U.S. and U.K. running on the MEDITECH Expanse platform. HCA Healthcare is rolling out MEDITECH Expanse in waves at additional facilities across its network in the U.S. and U.K., with the next group of hospitals planned to go live in October 2026.

Learn more here.]]> MEDITECH announced it has completed implementation of its Expanse electronic health record (EHR) platform across 34 hospitals in HCA Healthcare’s Capital and North Florida divisions, making them the first two of the organization’s U.S. divisions to fully implement the platform. HCA Healthcare, one of the nation’s leading providers of healthcare services, has 15 U.S. divisions. Its Capital Division includes 18 hospitals across Virginia and New Hampshire, and its North Florida Division includes 16 hospitals across Florida.

This latest milestone builds on the initial large-scale rollout, which began with the first wave of enterprise-wide deployment and 22 hospitals that went live in 2025. As of the latest implementation group in August 2026, HCA Healthcare has 72 hospitals across its network in the U.S. and U.K. running on the MEDITECH Expanse platform. HCA Healthcare is rolling out MEDITECH Expanse in waves at additional facilities across its network in the U.S. and U.K., with the next group of hospitals planned to go live in October 2026.

Learn more here.]]> <![CDATA[MEDITECH recognized as a Leader in the 2026 Gartner® Magic Quadrant™ Enterprise EHR]]> https://histalk.com/forum/showthread.php?tid=2333 Wed, 23 Sep 2026 15:43:20 +0000 RMcCarthy]]> https://histalk.com/forum/showthread.php?tid=2333 MEDITECH is excited to announce that the company was named as a Leader in the 2026 Gartner® Magic Quadrant™ for Enterprise Electronic Health Records.

The 2026 Gartner report states that “Leaders in the enterprise EHR market demonstrate sustained excellence in execution and a clear vision for the future of healthcare technology. These vendors offer comprehensive solutions encompassing core and advanced EHR capabilities and extensive global client bases across complex integrated delivery networks. A typical Leader provides a unified platform that leverages standards-based interoperability and prioritizes cloud-scale resilience that can support very large, region or country-level deployments. Leaders are embedding traditional, generative and agentic AI across their platforms directly into clinical, financial and operational workflows to measurably reduce clinician and administrative burden.”

MEDITECH is positioned as a Leader in the Gartner Magic Quadrant for Enterprise Electronic Health Records for its Completeness of Vision and Ability to Execute. Leadership, to us, means having a clear point of view on where healthcare needs to go — and actively building toward it.

MEDITECH has a clear vision of the future of healthcare and how Expanse can ensure you have the foundational tools necessary to thrive and grow. Learn more here.]]> MEDITECH is excited to announce that the company was named as a Leader in the 2026 Gartner® Magic Quadrant™ for Enterprise Electronic Health Records.

The 2026 Gartner report states that “Leaders in the enterprise EHR market demonstrate sustained excellence in execution and a clear vision for the future of healthcare technology. These vendors offer comprehensive solutions encompassing core and advanced EHR capabilities and extensive global client bases across complex integrated delivery networks. A typical Leader provides a unified platform that leverages standards-based interoperability and prioritizes cloud-scale resilience that can support very large, region or country-level deployments. Leaders are embedding traditional, generative and agentic AI across their platforms directly into clinical, financial and operational workflows to measurably reduce clinician and administrative burden.”

MEDITECH is positioned as a Leader in the Gartner Magic Quadrant for Enterprise Electronic Health Records for its Completeness of Vision and Ability to Execute. Leadership, to us, means having a clear point of view on where healthcare needs to go — and actively building toward it.

MEDITECH has a clear vision of the future of healthcare and how Expanse can ensure you have the foundational tools necessary to thrive and grow. Learn more here.]]> <![CDATA[[AHA Report] Can AI Finally Crack the Interoperability Code?]]> https://histalk.com/forum/showthread.php?tid=2332 Tue, 22 Sep 2026 16:36:15 +0000 NNasseri]]> https://histalk.com/forum/showthread.php?tid=2332 Healthcare organizations continue to face challenges with interoperability, much of it driven by the large volume of patient information that still arrives through faxed referrals, records, orders, and other unstructured documents. Sponsored by Concord Technologies, the American Hospital Association's latest Trailblazers report, "Can AI Crack the Interoperability Code?", explores how healthcare leaders are using AI to make information easier to access, route, and use across the care continuum. Download the report to learn how organizations are applying AI to reduce manual document processing, improve workflows, and accelerate the movement of critical patient information.

Download the AHA Report: https://hubs.ly/Q04y3qXV0]]> Healthcare organizations continue to face challenges with interoperability, much of it driven by the large volume of patient information that still arrives through faxed referrals, records, orders, and other unstructured documents. Sponsored by Concord Technologies, the American Hospital Association's latest Trailblazers report, "Can AI Crack the Interoperability Code?", explores how healthcare leaders are using AI to make information easier to access, route, and use across the care continuum. Download the report to learn how organizations are applying AI to reduce manual document processing, improve workflows, and accelerate the movement of critical patient information.

Download the AHA Report: https://hubs.ly/Q04y3qXV0]]> <![CDATA[On-Demand Webinar: From faxed referral to scheduled appointment]]> https://histalk.com/forum/showthread.php?tid=2331 Tue, 22 Sep 2026 16:25:44 +0000 NNasseri]]> https://histalk.com/forum/showthread.php?tid=2331 Watch this on-demand Becker's Healthcare webinar featuring Seattle Children's and learn how the health system redesigned referral intake around Epic EHR. Discover how AI-assisted intake supports referral management, improves visibility into referral documentation, enhances care coordination, and helped return more than 70 staff hours to staff each week. Hear directly from Seattle Children's leaders as they discuss managing more than 125,000 referrals annually across 39 specialty clinics.

Watch the Recording: https://hubs.ly/Q04y3mGZ0]]> Watch this on-demand Becker's Healthcare webinar featuring Seattle Children's and learn how the health system redesigned referral intake around Epic EHR. Discover how AI-assisted intake supports referral management, improves visibility into referral documentation, enhances care coordination, and helped return more than 70 staff hours to staff each week. Hear directly from Seattle Children's leaders as they discuss managing more than 125,000 referrals annually across 39 specialty clinics.

Watch the Recording: https://hubs.ly/Q04y3mGZ0]]> <![CDATA[AGFA HealthCare Puts Clinical Attention at the Center of Enterprise Imaging at RSNA 2]]> https://histalk.com/forum/showthread.php?tid=2330 Fri, 18 Sep 2026 19:04:57 +0000 LAdcock]]> https://histalk.com/forum/showthread.php?tid=2330
One unified Enterprise Imaging platform brings workflow, streaming, cloud, and AI together to help clinicians stay focused and imaging organizations reduce complexity.

CARLSTADT, N.J: 14 September 2026 “Clinical attention has become one of healthcare’s most valuable resources. The technology surrounding clinicians should preserve focus, not compete for it,” said Nathalie McCaughley, President, AGFA HealthCare. “At RSNA 2026, we’re showing how Enterprise Imaging continues to evolve around one consistent clinical experience. By bringing workflow, intelligence, and information together around how clinicians naturally work, we can reduce friction and help keep clinical attention where it matters most.”

At RSNA 2026, AGFA HealthCare will demonstrate how a unified approach to Enterprise Imaging can help healthcare organizations address a growing challenge: imaging volumes and clinical complexity continue to increase, while radiologists and imaging teams are being asked to do more across increasingly distributed care environments. Every separate login, disconnected application and unnecessary workflow step competes for clinical attention.

At booth #2119, visitors will experience how viewing, workflow orchestration, streaming, cloud, AI, reporting, and interoperability come together in one Enterprise Imaging platform. The result is a consistent clinical experience - designed to reduce workflow friction, simplify operations, and evolve as the needs of healthcare and imaging organizations change.

One Platform. One Clinical Experience.

Rather than asking clinicians to navigate a collection of connected applications, AGFA HealthCare is bringing capabilities into one unified clinical workspace.

At RSNA, visitors will see how streaming extends a consistent diagnostic experience across hospital, home and distributed reading environments, while native advanced visualization brings sophisticated image review directly into the workflow. RUBEE® Orchestrator coordinates work across teams and locations, helping get the right case to the right clinician at the right time.

Intelligence is increasingly embedded into that experience as well. RUBEE® AI enables results from curated and third-party algorithms to be surfaced directly within the clinical workflow, while innovation previews of native clinical AI capabilities will show how relevant context and assistance can be surfaced closer to the point of interpretation.* The intent is straightforward: use technology and intelligence to support clinical expertise without adding another layer that clinicians have to manage.

Modernizing Enterprise Imaging Without Starting Over

RSNA attendees will also see how AGFA HealthCare is helping organizations modernize Enterprise Imaging according to their own infrastructure and cloud strategies.The same Enterprise Imaging platform can support cloud/SaaS, hybrid, and on-premises environments, allowing healthcare organizations to move at the pace that makes sense for them while maintaining a consistent clinical foundation.

For organizations moving to SaaS, AGFA HealthCare Enterprise Imaging Cloud delivers the Enterprise Imaging platform through a cloud-native SaaS architecture designed for enterprise scale, while reducing the operational burden on internal IT teams.

The approach is already delivering results.Tampa General Hospital (TGH) selected AGFA HealthCare Enterprise Imaging Cloud, delivered as a fully managed SaaS solution on AWS, as part of its strategy to consolidate six disparate PACS environments and multiple legacy cardiology archives.

TGH completed its enterprise deployment in just four months, simplifying infrastructure management and creating a scalable foundation for continued growth while allowing its IT teams to shift attention from routine infrastructure management toward higher-value clinical and operational initiatives.

Extending the Conversation at RSNA

Beyond the booth experience, AGFA HealthCare will bring imaging leaders together throughout RSNA for conversations focused on the clinical, operational and technology challenges shaping Enterprise Imaging.

Educational sessions will include Radiology Without Boundaries: Connecting Public and Private Imaging Through the Cloud, a Lunch & Learn exploring how cloud is enabling new approaches to connected imaging networks, distributed reading and collaboration across public and private environments. Imaging in Flow: Connecting Daily Radiology Workflow to Clinical and Operational Outcomes will bring healthcare leaders together to explore the impact of Enterprise Imaging on the delivery of patient care and operational performance.

At booth #2119, AGFA HealthCare will also host Peer-to-Peer Conversations, giving imaging leaders an opportunity to connect directly with organizations already using Enterprise Imaging and exchange practical perspectives on their experiences and strategies.

AGFA HealthCare will also participate in the Radiology Reimagined demonstration with Epic and other industry collaborators, showcasing how open standards can connect the EHR, Enterprise Imaging, AI and reporting within one synchronized clinical workflow.

“The value of Enterprise Imaging starts with the clinical experience,” McCaughley said. “That means bringing the information, tools and intelligence clinicians need into a workflow that reduces friction and helps them stay focused on interpretation and decision-making. Behind that experience, imaging organizations use Enterprise Imaging as a foundation that simplifies operations, supports growth and continuously innovate.”

Experience Enterprise Imaging in Action at RSNA 2026
Explore the AGFA HealthCare RSNA 2026 experience online to schedule a personalized demonstration, register for a Lunch & Learn or request a Peer-to-Peer Conversation. www.agfahealthcare.com/rsna26
RSNA 2026
November 29 – December 2, 2026
McCormick Place | Chicago
AGFA HealthCare | Booth #2119

About AGFA HealthCare
At AGFA HealthCare, we are transforming the delivery of care - supporting healthcare professionals across the globe with secure, effective, and sustainable imaging data management. As a company, we are dedicated to our customers, and we have harnessed a value framework of Mission, Vision and Customer Delivery Principles into our routine operations. Through these principles, we commit a consistent high-yield code of conduct to our associates - channeling our experience and aspirations to all of our stakeholders. Our Empowerer profile supports our focus on creating an exceptional experience through the power of technology and is an integral foundation to our company standards. AGFA HealthCare is a division of the Agfa-Gevaert Group. For more information on AGFA HealthCare, please visit www.agfahealthcare.com.]]>
One unified Enterprise Imaging platform brings workflow, streaming, cloud, and AI together to help clinicians stay focused and imaging organizations reduce complexity.

CARLSTADT, N.J: 14 September 2026 “Clinical attention has become one of healthcare’s most valuable resources. The technology surrounding clinicians should preserve focus, not compete for it,” said Nathalie McCaughley, President, AGFA HealthCare. “At RSNA 2026, we’re showing how Enterprise Imaging continues to evolve around one consistent clinical experience. By bringing workflow, intelligence, and information together around how clinicians naturally work, we can reduce friction and help keep clinical attention where it matters most.”

At RSNA 2026, AGFA HealthCare will demonstrate how a unified approach to Enterprise Imaging can help healthcare organizations address a growing challenge: imaging volumes and clinical complexity continue to increase, while radiologists and imaging teams are being asked to do more across increasingly distributed care environments. Every separate login, disconnected application and unnecessary workflow step competes for clinical attention.

At booth #2119, visitors will experience how viewing, workflow orchestration, streaming, cloud, AI, reporting, and interoperability come together in one Enterprise Imaging platform. The result is a consistent clinical experience - designed to reduce workflow friction, simplify operations, and evolve as the needs of healthcare and imaging organizations change.

One Platform. One Clinical Experience.

Rather than asking clinicians to navigate a collection of connected applications, AGFA HealthCare is bringing capabilities into one unified clinical workspace.

At RSNA, visitors will see how streaming extends a consistent diagnostic experience across hospital, home and distributed reading environments, while native advanced visualization brings sophisticated image review directly into the workflow. RUBEE® Orchestrator coordinates work across teams and locations, helping get the right case to the right clinician at the right time.

Intelligence is increasingly embedded into that experience as well. RUBEE® AI enables results from curated and third-party algorithms to be surfaced directly within the clinical workflow, while innovation previews of native clinical AI capabilities will show how relevant context and assistance can be surfaced closer to the point of interpretation.* The intent is straightforward: use technology and intelligence to support clinical expertise without adding another layer that clinicians have to manage.

Modernizing Enterprise Imaging Without Starting Over

RSNA attendees will also see how AGFA HealthCare is helping organizations modernize Enterprise Imaging according to their own infrastructure and cloud strategies.The same Enterprise Imaging platform can support cloud/SaaS, hybrid, and on-premises environments, allowing healthcare organizations to move at the pace that makes sense for them while maintaining a consistent clinical foundation.

For organizations moving to SaaS, AGFA HealthCare Enterprise Imaging Cloud delivers the Enterprise Imaging platform through a cloud-native SaaS architecture designed for enterprise scale, while reducing the operational burden on internal IT teams.

The approach is already delivering results.Tampa General Hospital (TGH) selected AGFA HealthCare Enterprise Imaging Cloud, delivered as a fully managed SaaS solution on AWS, as part of its strategy to consolidate six disparate PACS environments and multiple legacy cardiology archives.

TGH completed its enterprise deployment in just four months, simplifying infrastructure management and creating a scalable foundation for continued growth while allowing its IT teams to shift attention from routine infrastructure management toward higher-value clinical and operational initiatives.

Extending the Conversation at RSNA

Beyond the booth experience, AGFA HealthCare will bring imaging leaders together throughout RSNA for conversations focused on the clinical, operational and technology challenges shaping Enterprise Imaging.

Educational sessions will include Radiology Without Boundaries: Connecting Public and Private Imaging Through the Cloud, a Lunch & Learn exploring how cloud is enabling new approaches to connected imaging networks, distributed reading and collaboration across public and private environments. Imaging in Flow: Connecting Daily Radiology Workflow to Clinical and Operational Outcomes will bring healthcare leaders together to explore the impact of Enterprise Imaging on the delivery of patient care and operational performance.

At booth #2119, AGFA HealthCare will also host Peer-to-Peer Conversations, giving imaging leaders an opportunity to connect directly with organizations already using Enterprise Imaging and exchange practical perspectives on their experiences and strategies.

AGFA HealthCare will also participate in the Radiology Reimagined demonstration with Epic and other industry collaborators, showcasing how open standards can connect the EHR, Enterprise Imaging, AI and reporting within one synchronized clinical workflow.

“The value of Enterprise Imaging starts with the clinical experience,” McCaughley said. “That means bringing the information, tools and intelligence clinicians need into a workflow that reduces friction and helps them stay focused on interpretation and decision-making. Behind that experience, imaging organizations use Enterprise Imaging as a foundation that simplifies operations, supports growth and continuously innovate.”

Experience Enterprise Imaging in Action at RSNA 2026
Explore the AGFA HealthCare RSNA 2026 experience online to schedule a personalized demonstration, register for a Lunch & Learn or request a Peer-to-Peer Conversation. www.agfahealthcare.com/rsna26
RSNA 2026
November 29 – December 2, 2026
McCormick Place | Chicago
AGFA HealthCare | Booth #2119

About AGFA HealthCare
At AGFA HealthCare, we are transforming the delivery of care - supporting healthcare professionals across the globe with secure, effective, and sustainable imaging data management. As a company, we are dedicated to our customers, and we have harnessed a value framework of Mission, Vision and Customer Delivery Principles into our routine operations. Through these principles, we commit a consistent high-yield code of conduct to our associates - channeling our experience and aspirations to all of our stakeholders. Our Empowerer profile supports our focus on creating an exceptional experience through the power of technology and is an integral foundation to our company standards. AGFA HealthCare is a division of the Agfa-Gevaert Group. For more information on AGFA HealthCare, please visit www.agfahealthcare.com.]]> <![CDATA[Meet the PrognoCIS Team at the AOHP 2026 Conference!]]> https://histalk.com/forum/showthread.php?tid=2329 Fri, 04 Sep 2026 00:18:53 +0000 Jasmine Torres]]> https://histalk.com/forum/showthread.php?tid=2329 Association of Occupational Health Professionals in Healthcare (AOHP) Conference and connecting with the healthcare professionals who are advancing the future of occupational health.

Visit us at Booth #108

Learn how PrognoCIS EHR helps occupational health organizations streamline workflows, simplify workers' compensation management, strengthen compliance, and improve operational efficiency through a single integrated platform.

Our team is looking forward to meeting attendees and discussing how healthcare organizations can:

✅ Modernize occupational health operations
✅ Reduce administrative burden
✅ Enhance provider and employer experiences
✅ Improve outcomes with smarter, more connected workflows

Whether you're exploring new technology solutions or looking to optimize your current processes, stop by Booth #108 and see what's possible with PrognoCIS.
We look forward to connecting with you at AOHP!

Learn more]]> Association of Occupational Health Professionals in Healthcare (AOHP) Conference and connecting with the healthcare professionals who are advancing the future of occupational health.

Visit us at Booth #108

Learn how PrognoCIS EHR helps occupational health organizations streamline workflows, simplify workers' compensation management, strengthen compliance, and improve operational efficiency through a single integrated platform.

Our team is looking forward to meeting attendees and discussing how healthcare organizations can:

✅ Modernize occupational health operations
✅ Reduce administrative burden
✅ Enhance provider and employer experiences
✅ Improve outcomes with smarter, more connected workflows

Whether you're exploring new technology solutions or looking to optimize your current processes, stop by Booth #108 and see what's possible with PrognoCIS.
We look forward to connecting with you at AOHP!

Learn more]]> <![CDATA[Healthcare Organizations That Orchestrate Their Data Cut Costs More Than 60%]]> https://histalk.com/forum/showthread.php?tid=2328 Tue, 25 Aug 2026 13:32:43 +0000 MWarren]]> https://histalk.com/forum/showthread.php?tid=2328 ‍IT teams lose 20% to 40% of their budget simply maintaining connections between systems. New customer outcomes show what healthcare organizations recover when they orchestrate that work with a single accountable partner instead of managing it vendor by vendor.

ELMWOOD PARK, N.J., August 25, 2026 | PRNewswire

ELLKAY, the leader in healthcare data orchestration, today shared customer outcomes from six healthcare organizations that consolidated interfaces, archives, and network connectivity with a single accountable partner.

The average healthcare IT leader manages more than 40 vendors, often several for interface engines, several more for archiving retired systems, and one or more for network connectivity. The coordination between them rarely appears as its own line item. Instead, it shows up as staff time, and as budget that never reaches the clinical and operational work it was meant to fund.

"Every healthcare organization in the country is under pressure to do more with less," said Ajay Kapare, President & CEO of ELLKAY. "And every one of them is planning for AI, value-based care, and consolidation, each of which assumes data already moves cleanly between systems. It doesn't. Fragmented data management compounds both the cost and the risk. Instead of paging hospital IT staff at 2 a.m. to fix a connection nobody owns, we are proving data orchestration is the natural next step in making healthcare data meaningful, and in making the clinical and operational outcomes healthcare organizations are investing in achievable."

That's what healthcare data orchestration means in practice. A technology platform that owns data across its full lifecycle, from connection to coordination to continuity, so the right data reaches the right place at the right time — driving significant financial, operational, and clinical outcomes.

The results below come from organizations across a range of regions and community types that consolidated this work with ELLKAY:

Lehigh Valley Health Network achieved more than 60% cost savings across more than 120 archiving projects.

West Feliciana Parish Hospital reduced 20 redundant data connections to a single connection.

Health Choice Network decommissioned more than 40 legacy EHR systems.

San Ysidro Health unified more than 50 sites under Epic while supporting 161,000 patients.

San Juan Regional Medical Center gained direct control over its integrations without adding IT staff.

Hawaiʻi Island Community Health Center brought its legacy EHR and dental systems into one environment while keeping more than 100,000 historical patient records accessible.

Across all six, the time and budget recovered went toward the same thing. This allowed these organizations to tackle work they could not get to while managing the connections themselves.

"The value of orchestration isn't measured by how much data you move," said Nick Shepard, AVP of Data Orchestration at MultiCare Health System, which has moved its full interface estate to ELLKAY. "It's measured by the decisions that data enables. The future of healthcare belongs to organizations that can orchestrate data across every system, every workflow, and every care setting. ELLKAY enables that opportunity for MultiCare."

The same accountability problem shows up on a national scale. Within CommonWell Health Alliance, ELLKAY's identity resolution technology has cut 1.2 billion patient records down to 470 million real people, eliminating more than 730 million duplicate and inconsistent entries. Duplicate and mismatched records are one of the most common reasons AI and analytics initiatives stall after they are funded, which is why identity resolution is the first step in orchestration. ELLKAY does this work as CommonWell's exclusive Technical Service Provider, a designation no other company holds, across a network reaching more than 261 million individuals and 125,000 provider sites.

Connectivity gets systems talking. Orchestration is the technology that keeps the data usable once those systems are. That's the work ELLKAY does for healthcare organizations: one platform driving outcomes end to end, delivered by one accountable partner.

About ELLKAY
ELLKAY orchestrates the interfaces, networks, and data behind healthcare's leading organizations, connecting 750+ EHR systems and 58,000+ practices nationwide. For 20+ years, we've been the partner health systems, labs, payers, and health IT companies count on most, running 95,000+ interfaces and 4,000+ reusable interface templates so nothing falls to someone else to finish. One partner across the full data lifecycle, putting the right data in the right place at the right time, for the clinician making a call, the AI initiative that needs a real foundation, and the budget that shouldn't be paying for the gaps in between. Visit ELLKAY.com and follow us on YouTube, LinkedIn, X/Twitter, or email us at TeamELLKAY@ELLKAY.com]]> ‍IT teams lose 20% to 40% of their budget simply maintaining connections between systems. New customer outcomes show what healthcare organizations recover when they orchestrate that work with a single accountable partner instead of managing it vendor by vendor.

ELMWOOD PARK, N.J., August 25, 2026 | PRNewswire

ELLKAY, the leader in healthcare data orchestration, today shared customer outcomes from six healthcare organizations that consolidated interfaces, archives, and network connectivity with a single accountable partner.

The average healthcare IT leader manages more than 40 vendors, often several for interface engines, several more for archiving retired systems, and one or more for network connectivity. The coordination between them rarely appears as its own line item. Instead, it shows up as staff time, and as budget that never reaches the clinical and operational work it was meant to fund.

"Every healthcare organization in the country is under pressure to do more with less," said Ajay Kapare, President & CEO of ELLKAY. "And every one of them is planning for AI, value-based care, and consolidation, each of which assumes data already moves cleanly between systems. It doesn't. Fragmented data management compounds both the cost and the risk. Instead of paging hospital IT staff at 2 a.m. to fix a connection nobody owns, we are proving data orchestration is the natural next step in making healthcare data meaningful, and in making the clinical and operational outcomes healthcare organizations are investing in achievable."

That's what healthcare data orchestration means in practice. A technology platform that owns data across its full lifecycle, from connection to coordination to continuity, so the right data reaches the right place at the right time — driving significant financial, operational, and clinical outcomes.

The results below come from organizations across a range of regions and community types that consolidated this work with ELLKAY:

Lehigh Valley Health Network achieved more than 60% cost savings across more than 120 archiving projects.

West Feliciana Parish Hospital reduced 20 redundant data connections to a single connection.

Health Choice Network decommissioned more than 40 legacy EHR systems.

San Ysidro Health unified more than 50 sites under Epic while supporting 161,000 patients.

San Juan Regional Medical Center gained direct control over its integrations without adding IT staff.

Hawaiʻi Island Community Health Center brought its legacy EHR and dental systems into one environment while keeping more than 100,000 historical patient records accessible.

First commercial deployment of FDB Script Agent™ with Tebra converts ambient encounter dialogue into structured prescriptions for clinician review, grounded in trusted medication intelligence

SOUTH SAN FRANCISCO, Calif., Aug. 24, 2026 -- FDB (First Databank, Inc.), the leading provider of clinically robust, AI-enabled medication intelligence that helps healthcare professionals make precise medication decisions and streamline medication workflows, today announced the first commercial deployment of FDB Script Agent™, an AI prescribing agent that turns patient-visit dialogue into structured prescriptions ready for clinician review. The deployment with Tebra, an all-in-one technology platform for independent healthcare practices, brings FDB's trusted medication intelligence into the ambient clinical workflow with clinical validation and terminology codification rather than simple NLP.

Script Agent uses FDB's dose-appropriate medication intelligence to transform encounter dialogue into structured, evidence-based prescriptions for clinician review. Clinicians can modify or approve each prescription before it is sent. Due to its clinical grounding, the agent avoids hazards of simple NLP alone and will not stage prescriptions that fall outside normal prescribing practice without a clinician override.

Ambient AI has significantly reduced documentation burden by turning patient conversations into clinical notes, but prescribing often remains a manual task during or after the visit, and physician expectations are rising. FDB Script Agent extends ambient AI automation beyond documentation into prescribing by interpreting physician intent from the encounter and assembling the codified prescription elements needed by the EHR.

Tebra integrated Script Agent into its Tebra AI Note Assist, Tebra's AI-powered clinical documentation workflow for independent ambulatory practices.

"Prescribing is one of the most important moments in care, but it still buries clinicians in administrative work," said David Delaney, MD, president of FDB. "By capturing prescriptions directly from the ambient exam-room conversation and grounding them in FDB's trusted medication intelligence, Script Agent turns that dialogue into a structured prescription ready for review. This lowers the administrative burden of prescribing while keeping clinicians in control."

Early Tebra users report the AI Note Assist feature using Script Agent is intuitive and reduces prescribing-related administrative effort while preserving confidence in the review process.

"Independent practices are being asked to do more with fewer resources, and every minute spent on administrative work is time taken away from patient care," said Kyle Ryan, Tebra chief product and technology officer. "We're excited to partner with FDB to deliver AI-powered prescription review that simplifies prescribing workflows and reduces operational burden. These capabilities, as well as FDB's trusted, clinically validated content, drove our decision to collaborate and help advance Tebra's broader mission of equipping independent providers with advanced technology to make everyday healthcare operations more efficient and effective."

Script Agent also supports FDB's broader prescription intelligence strategy. Once a clinician approves a prescription, FDB Vela™, FDB's cloud-native ePrescribing network, can help carry it through the next steps of the medication journey, connecting prescribers, payers, pharmacies and patients.

The Tebra deployment of Script Agent marks the first step in FDB's broader roadmap for AI-powered prescription intelligence, designed to reduce administrative burden while keeping clinicians at the center of prescribing.

About FDB
FDB (First Databank) delivers clinically robust, AI-enabled and workflow-integrated medication intelligence that is intuitive, patient-specific, and actionable. Our solutions enable more precise medication decisions at the point of care. Trusted for our rigorous quality control, deep clinical expertise, and collaborative approach, we help improve patient safety, streamline medication workflow operations, and enhance health outcomes. Our comprehensive medication intelligence and next-generation medication decision support solutions power healthcare information systems used by the majority of hospitals, physician practices, pharmacies, payers, and beyond, impacting millions of clinicians, business associates, and patients every day. For a complete look at FDB's solutions and services, please visit https://www.fdbhealth.com, or follow us on LinkedIn and YouTube.

About Hearst Health
The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care. Hearst Health has been innovating with care for more than 40 years, with a commitment to making a lasting positive impact on health. The Hearst Health companies, FDB, Homecare Homebase, MCG, MHK, QGenda and Zynx Health, elevate care by informing and empowering participants across the health journey. To learn more, visit https://www.hearst.com/hearst-health and follow @Hearst Health on LinkedIn.

About Tebra
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solutions, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.

Media Contact
Supreme Communications for FDB
FDBPR@supremecomms.ai

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082426_FDB_Tebra_FINAL.docx (Size: 11.56 KB / Downloads: 0) ]]> FDB Moves Ambient Listening Beyond Notes with AI-Powered Prescribing Agent

First commercial deployment of FDB Script Agent™ with Tebra converts ambient encounter dialogue into structured prescriptions for clinician review, grounded in trusted medication intelligence

082426_FDB_Tebra_FINAL.docx (Size: 11.56 KB / Downloads: 0) ]]> <![CDATA[How a Clinical Service Desk Became a Strategic Capacity Engine]]> https://histalk.com/forum/showthread.php?tid=2325 Tue, 18 Aug 2026 19:35:36 +0000 ABarron]]> https://histalk.com/forum/showthread.php?tid=2325 How a Clinical Service Desk Became a Strategic Capacity Engine

Challenge
A large healthcare system with five hospitals and 200+ clinics running Epic needed a more scalable way to support Epic users without sending routine incidents, maintenance requests, and workflow questions through support paths that consumed advanced application analyst capacity. The existing model slowed optimization and implementation work and increased the cost of issues that could be resolved earlier with the right clinical and Epic expertise.

Results
CereCore’s Clinical Service Desk resolved 58% of Epic support calls before escalation, reduced the burden reaching advanced Epic application teams by 67%, and helped free approximately four FTEs for higher-value Epic optimization and implementation work. The model delivered direct labor savings while creating strategic capacity for clinical transformation. Together, these results reflect different layers of value: direct resolution, avoided escalation, improved routing, direct labor savings, and analyst capacity redirected to higher-value Epic work.

60% Epic Support Escalation Avoidance Rate | 67% Advanced Team Burden Reduction | ~$500k Labor Cost Savings by Year 2 | ~4 FTEs Freed for Strategic Projects

About the Provider
A large healthcare system operating five hospitals and 200+ clinics on the Epic EHR platform.

Skilled Resources Consumed by Routine Work
The organization’s Epic application teams were absorbing a high volume of support tickets that could be resolved earlier with the right clinical and Epic workflow expertise. This created a compounding problem across three dimensions:

Skilled analysts consumed by routine work — Advanced application team members spent significant time on tickets that could be resolved directly or routed more accurately with better clinical and Epic context, pulling skilled analysts away from higher-value initiatives.
Project capacity constrained — Epic optimization and implementation initiatives were understaffed because analysts were tied up in support queues, slowing transformation timelines.
Cost inefficiency — Higher-cost resources were handling work that didn't require their skill level, inflating the total cost of support operations. This was not only related to reactive incident management, but also general maintenance and testing that historically required Epic certified support individuals.

The organization needed a partner with clinical depth — not just a call center that logs and escalates, but a team capable of sorting Epic-related demand, resolving workflow issues directly, performing maintenance, and materially reducing the burden on internal teams.

CereCore Clinical Service Desk: Resolve, Not Just Route
CereCore deployed its Clinical Service Desk as an embedded extension of the organization’s Epic support operations. The team was purpose-built to resolve appropriate Epic workflow issues directly, improve routing accuracy, and reduce unnecessary escalation — not simply log and route tickets.

Core Capabilities Delivered

Direct Epic Resolution — Clinically trained Epic-proficient analysts resolve appropriate Epic workflow issues directly, eliminating unnecessary escalations.
Intelligent Triage & Routing — Calls requiring non-Epic expertise, such as Citrix support, are routed to the appropriate team with full context, reducing rework, shortening mean time to resolution, and improving the clinician support experience.
Workflow Maintenance — The team performs routine Epic maintenance tasks previously consuming advanced application analyst capacity.
Integrated Testing — Supports workflow testing cycles that accelerate optimization timelines.
End-User Education — Provides clinical guidance and training that reduces repeat call volume over time.

“The clinical service desk now performs maintenance and testing tasks beyond typical service desk work as well as supports workflow testing and education, adding value beyond ticket resolution.”
— Kevin Naugle, CereCore

How the Partnership Grew: A Trust-Based Growth Model
The Clinical Service Desk didn't start at scale. Growth was intentional and earned through consistent performance, process investment, and leadership engagement on both sides.

As the organization saw reliable resolution quality, stronger documentation, and improved escalations, the partnership expanded from incident support into maintenance, testing, and education.

Phase 1 Proof of Concept: The Clinical Service Desk began with limited Epic access and a controlled scope, resolving incidents through clinical knowledge of Epic and operating like informatics support over the phone. The team established ticket handoff processes, reduced incidents, improved escalation quality, and deflected non-application Epic issues. Credibility grew as the Clinical Service Desk provided crisp, detailed documentation on escalated incidents and demonstrated consistent resolution capability with Epic support groups.
Phase 2 Process Maturation: Once challenges around ticket handoff were resolved and consistent quality was demonstrated, analytics against recurring escalated incidents paved the way to provide more robust Epic access and further expand resolution capability within the incident management process. As credibility grew, internal teams identified high-volume maintenance work that could shift to the Clinical Service Desk. Maintenance items such as cash drawer provisioning, provider on the fly, and in-basket maintenance were shifted to the group. Support volume increased steadily.
Phase 3 Leadership Acceleration: Active leadership engagement from both organizations approximately one year ago catalyzed a more aggressive expansion — moving from reactive support into proactive maintenance, testing, and education.

Measurable Impact Across Two Layers of Value

Direct Resolution Rate: 58% of Epic support calls resolved before escalation
Rerouting Efficiency: Additional calls triaged and routed to appropriate teams with full context
Advanced Team Burden Reduction: 67% decrease in ticket volume reaching advanced Epic application teams
Right-Level Resolution Savings: $370K saved by resolving appropriate support work through the Clinical Service Desk instead of relying on higher-cost analyst resources.
Total Labor Cost Reduction: ~$500K in Epic analyst labor costs previously needed for support and maintenance tasks
Strategic Reallocation and FTE Savings (Year 2): Project hours redirected to Epic optimization and implementation equivalent of approximately 4 FTE analysts accelerating the time to complete projects and increasing the number of projects completed in a given timeframe

The Dual Savings Model

Layer 1 — Right-Level Resolution Savings: $370K Saved

By resolving 58% of Epic support calls before escalation with appropriately skilled clinical service desk analysts, the organization avoids the cost of higher-cost resources handling routine issues. The result is fewer unnecessary escalations and a lower average cost per ticket.

Layer 2 — Resource Liberation: ~$500K in Epic analyst resources

Beyond direct resolution, the Clinical Service Desk routes remaining calls to appropriate teams with proper context and triage. This produces a 67% reduction in ticket burden on the organization’s advanced Epic application teams — the equivalent of approximately 4 FTEs no longer consumed by support work. Those analyst hours are reallocated to Epic optimization and implementation projects that drive clinical transformation.

From Support Burden to Strategic Capacity
The most significant outcome isn't cost savings — it's what the organization can now accomplish with freed capacity:

Skilled analysts redirected to Epic optimization projects and transformation initiatives
Implementation timelines benefit from additional skilled project hours
Maintenance work such as cash drawer provisioning and in-basket support shifted to the Clinical Service Desk, giving analysts more room to focus on higher-value Epic initiatives.

What Made This Engagement Different
CereCore’s Clinical Service Desk model offered broader value than basic ticket intake and escalation. This comparison illustrates how the engagement blended direct resolution, routing accuracy, maintenance, testing, and education into a more strategic Epic support scope.

Traditional Service Desk vs CereCore Clinical Service Desk

Answer calls, log tickets, escalate → Resolve clinically, maintain, test, educate
Measured on call handle time → Measured on resolution rate + escalation reduction
Cost center → Strategic enabler of project capacity
Generic IT knowledge → Epic-specific clinical workflow expertise
Static scope → Expanding scope based on demonstrated trust

Results
By combining clinical workflow knowledge with Epic support capability, CereCore helped the organization resolve 58% of Epic support calls before escalation, reduce ticket burden on advanced Epic application teams by 67%, lower support costs by approximately $370K, and create capacity for higher-value optimization and implementation work.

Ready to get started? Contact us.]]> How a Clinical Service Desk Became a Strategic Capacity Engine

Challenge
A large healthcare system with five hospitals and 200+ clinics running Epic needed a more scalable way to support Epic users without sending routine incidents, maintenance requests, and workflow questions through support paths that consumed advanced application analyst capacity. The existing model slowed optimization and implementation work and increased the cost of issues that could be resolved earlier with the right clinical and Epic expertise.

Results
CereCore’s Clinical Service Desk resolved 58% of Epic support calls before escalation, reduced the burden reaching advanced Epic application teams by 67%, and helped free approximately four FTEs for higher-value Epic optimization and implementation work. The model delivered direct labor savings while creating strategic capacity for clinical transformation. Together, these results reflect different layers of value: direct resolution, avoided escalation, improved routing, direct labor savings, and analyst capacity redirected to higher-value Epic work.

60% Epic Support Escalation Avoidance Rate | 67% Advanced Team Burden Reduction | ~$500k Labor Cost Savings by Year 2 | ~4 FTEs Freed for Strategic Projects

About the Provider
A large healthcare system operating five hospitals and 200+ clinics on the Epic EHR platform.

Skilled Resources Consumed by Routine Work
The organization’s Epic application teams were absorbing a high volume of support tickets that could be resolved earlier with the right clinical and Epic workflow expertise. This created a compounding problem across three dimensions:

Skilled analysts consumed by routine work — Advanced application team members spent significant time on tickets that could be resolved directly or routed more accurately with better clinical and Epic context, pulling skilled analysts away from higher-value initiatives.
Project capacity constrained — Epic optimization and implementation initiatives were understaffed because analysts were tied up in support queues, slowing transformation timelines.
Cost inefficiency — Higher-cost resources were handling work that didn't require their skill level, inflating the total cost of support operations. This was not only related to reactive incident management, but also general maintenance and testing that historically required Epic certified support individuals.

Direct Epic Resolution — Clinically trained Epic-proficient analysts resolve appropriate Epic workflow issues directly, eliminating unnecessary escalations.
Intelligent Triage & Routing — Calls requiring non-Epic expertise, such as Citrix support, are routed to the appropriate team with full context, reducing rework, shortening mean time to resolution, and improving the clinician support experience.
Workflow Maintenance — The team performs routine Epic maintenance tasks previously consuming advanced application analyst capacity.
Integrated Testing — Supports workflow testing cycles that accelerate optimization timelines.
End-User Education — Provides clinical guidance and training that reduces repeat call volume over time.

Phase 1 Proof of Concept: The Clinical Service Desk began with limited Epic access and a controlled scope, resolving incidents through clinical knowledge of Epic and operating like informatics support over the phone. The team established ticket handoff processes, reduced incidents, improved escalation quality, and deflected non-application Epic issues. Credibility grew as the Clinical Service Desk provided crisp, detailed documentation on escalated incidents and demonstrated consistent resolution capability with Epic support groups.
Phase 2 Process Maturation: Once challenges around ticket handoff were resolved and consistent quality was demonstrated, analytics against recurring escalated incidents paved the way to provide more robust Epic access and further expand resolution capability within the incident management process. As credibility grew, internal teams identified high-volume maintenance work that could shift to the Clinical Service Desk. Maintenance items such as cash drawer provisioning, provider on the fly, and in-basket maintenance were shifted to the group. Support volume increased steadily.
Phase 3 Leadership Acceleration: Active leadership engagement from both organizations approximately one year ago catalyzed a more aggressive expansion — moving from reactive support into proactive maintenance, testing, and education.

Measurable Impact Across Two Layers of Value

Direct Resolution Rate: 58% of Epic support calls resolved before escalation
Rerouting Efficiency: Additional calls triaged and routed to appropriate teams with full context
Advanced Team Burden Reduction: 67% decrease in ticket volume reaching advanced Epic application teams
Right-Level Resolution Savings: $370K saved by resolving appropriate support work through the Clinical Service Desk instead of relying on higher-cost analyst resources.
Total Labor Cost Reduction: ~$500K in Epic analyst labor costs previously needed for support and maintenance tasks
Strategic Reallocation and FTE Savings (Year 2): Project hours redirected to Epic optimization and implementation equivalent of approximately 4 FTE analysts accelerating the time to complete projects and increasing the number of projects completed in a given timeframe

The Dual Savings Model

Layer 1 — Right-Level Resolution Savings: $370K Saved

By resolving 58% of Epic support calls before escalation with appropriately skilled clinical service desk analysts, the organization avoids the cost of higher-cost resources handling routine issues. The result is fewer unnecessary escalations and a lower average cost per ticket.

Layer 2 — Resource Liberation: ~$500K in Epic analyst resources

Beyond direct resolution, the Clinical Service Desk routes remaining calls to appropriate teams with proper context and triage. This produces a 67% reduction in ticket burden on the organization’s advanced Epic application teams — the equivalent of approximately 4 FTEs no longer consumed by support work. Those analyst hours are reallocated to Epic optimization and implementation projects that drive clinical transformation.

From Support Burden to Strategic Capacity
The most significant outcome isn't cost savings — it's what the organization can now accomplish with freed capacity:

Skilled analysts redirected to Epic optimization projects and transformation initiatives
Implementation timelines benefit from additional skilled project hours
Maintenance work such as cash drawer provisioning and in-basket support shifted to the Clinical Service Desk, giving analysts more room to focus on higher-value Epic initiatives.

Answer calls, log tickets, escalate → Resolve clinically, maintain, test, educate
Measured on call handle time → Measured on resolution rate + escalation reduction
Cost center → Strategic enabler of project capacity
Generic IT knowledge → Epic-specific clinical workflow expertise
Static scope → Expanding scope based on demonstrated trust

ASQ guidelines for real-time risk screening.
The Stanley-Brown Patient Safety Plan, for essential coping strategies and support.
The CAMS Framework® — an evidence-based, patient-centered, suicide-focused intervention supported by 40 years of clinical trial research.

ASQ guidelines for real-time risk screening.
The Stanley-Brown Patient Safety Plan, for essential coping strategies and support.
The CAMS Framework® — an evidence-based, patient-centered, suicide-focused intervention supported by 40 years of clinical trial research.

These tools, which will be integrated directly into MEDITECH’s Depression and Suicide Prevention Toolkit, enable clinicians to provide holistic, proactive treatment for at-risk patients across all care settings, including inpatient, ambulatory, and emergency departments. Learn more here.]]> <![CDATA[Navigating the RHTP with MEDITECH’s RHTP Resource Center]]> https://histalk.com/forum/showthread.php?tid=2323 Wed, 12 Aug 2026 16:33:41 +0000 RMcCarthy]]> https://histalk.com/forum/showthread.php?tid=2323 MEDITECH's new customer hub helps healthcare organizations align MEDITECH Expanse EHR with federal and state funding requirements

The federal $50 billion Rural Health Transformation Program (RHTP) is a vital financial lifeline for rural healthcare organizations, but securing these state-distributed awards from the Centers for Medicare & Medicaid Services (CMS) often involves a complex application process requiring baseline statistics and evidence-based clinical strategies.
To ease this burden, MEDITECH launched its RHTP Resource Center. The centralized hub provides MEDITECH customers resources tailored specifically to the federal objectives, helping healthcare organizations understand how their EHR can be leveraged to meet grant requirements. Learn more here.]]> MEDITECH's new customer hub helps healthcare organizations align MEDITECH Expanse EHR with federal and state funding requirements

The federal $50 billion Rural Health Transformation Program (RHTP) is a vital financial lifeline for rural healthcare organizations, but securing these state-distributed awards from the Centers for Medicare & Medicaid Services (CMS) often involves a complex application process requiring baseline statistics and evidence-based clinical strategies.
To ease this burden, MEDITECH launched its RHTP Resource Center. The centralized hub provides MEDITECH customers resources tailored specifically to the federal objectives, helping healthcare organizations understand how their EHR can be leveraged to meet grant requirements. Learn more here.]]>