10-04-2018, 04:35 AM
Hackensack Meridian Health Expands Vocera Care Experience Solutions
Experience improvement strategy exceeds goals for patient and staff engagement and satisfaction
In 2016, clinical and experience leaders at Hackensack Meridian Health selected Vocera Rounds to improve, monitor and measure patient and team member engagement at five locations. Since that time, the 16-hospital system has doubled its deployment of the solution. By engaging patients face-to-face and using digital technology to capture their feedback, comments or requests can be escalated to the right care team member, tracked and closed in real time.
“We aim to be life years ahead of other health care providers, and to do that means staying at the forefront of human-centered technology,” said Elizabeth Paskas, RN, Vice President of Experience, Innovation and Consumer Services at Hackensack Meridian Health. “Vocera Rounds has standardized the practice of rounding across our network and helped elevate our patient, family and team member experience.”
A few months after implementing Vocera Rounds, Bayshore Medical Center significantly increased the number of patients who received rounds from a nurse leader. The hospital improved the percentage of inpatients receiving at least one round by a clinical leader from 18 to 95 percent, exceeding the health network’s goal of 90 percent. Bayshore Medical Center also increased its “likely to recommend” scores by four percent, according to the most recent patient satisfaction survey.
Hackensack Meridian Health uses the mobile solution for non-clinical rounds, too. Leaders of Guest Services, Nutritional Services and Environmental Services in many of the network’s hospitals round on patients to find out how their departments are doing. They use real-time feedback from patients and family members to quickly address issues and recognize high-performing team members. The rounding solution provides valuable analytics and insights into trends that help hospital leaders identify top performers and opportunities for improvement. The solution also flags patient names when additional follow-up is required during or after a hospital stay.
Beyond patient experience, Hackensack Meridian Health is using Vocera Rounds to increase staff engagement and satisfaction. Hospital leaders also use the app and its data tracking capabilities to meet employees where they work, capture their voices, discuss processes, identify teaching opportunities and celebrate success.
Additionally, one of Hackensack Meridian Health’s academic medical centers, Jersey Shore University Medical Center, is using a second Vocera Care Experience solution to improve patient engagement and education. The stroke team at this location uses the Vocera Good to Go® solution to record patient discharge instructions and make them available to patients after they leave the hospital to help increase care plan compliance.
“Hackensack Meridian Health is a high-reliability organization,” said Brent Lang, president and CEO of Vocera. “Using human-centered technology like Vocera Rounds and Good to Go, hospital leaders are actively engaging patients, families and care team members in the successful management of high-quality, safe, reliable and compassionate care experiences.”
About Hackensack Meridian Health
Hackensack Meridian Health is a leading not-for-profit health care organization that is the most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care. Hackensack Meridian Health comprises 16 hospitals from Bergen to Ocean counties, which includes three academic medical centers, two children’s hospitals, nine community hospitals, and two rehabilitation hospitals Additionally, the network has more than 450 patient care locations throughout the state that includes ambulatory care centers, surgery centers, home health services, long-term care and assisted living communities, ambulance services, lifesaving air medical transportation, fitness and wellness centers, rehabilitation centers, and urgent care and after-hours centers. Hackensack Meridian Health has 33,000 team members, and 6,500 physicians and is a distinguished leader in health care philanthropy, committed to the health and well-being of the communities it serves. For more information, visit www.hackensackmerdianhealth.org.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,700 facilities worldwide, including nearly 1,500 hospitals and healthcare facilities, have selected our solutions for team members to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 140 clinical and operational systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, aged care facilities, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. In 2017, Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.
Vocera [sup]®[/sup][sup] [/sup]and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.
MEDIA CONTACT
Shanna Hearon
Vocera Communications, Inc.
669.999.3368
shearon@vocera.com