11-02-2023, 06:23 AM
When we talk about the patient experience, the conversation often centers around providing amenities and service quality. However, creating a positive encounter for healthcare consumers can be challenging in the inherently hectic and fast-paced environment of the ED.
ED professionals must excel in triaging patients, managing life-threatening injuries, and maintaining order in a high-stress environment. Additionally, the ED is subject to regulatory pressures related to hospital management and performance metrics, both of which directly impact the bottom line.
But despite these challenges, the ED sees higher patient volumes than other departments and often serves as the front door for arriving patients. Efforts to improve the patient experience at this critical touchpoint have the potential to massively impact how people view your facility.
While each hospital and healthcare provider has its unique obstacles, here are three overarching strategies that encourage and facilitate the delivery of high-quality patient care:
More here.
ED professionals must excel in triaging patients, managing life-threatening injuries, and maintaining order in a high-stress environment. Additionally, the ED is subject to regulatory pressures related to hospital management and performance metrics, both of which directly impact the bottom line.
But despite these challenges, the ED sees higher patient volumes than other departments and often serves as the front door for arriving patients. Efforts to improve the patient experience at this critical touchpoint have the potential to massively impact how people view your facility.
While each hospital and healthcare provider has its unique obstacles, here are three overarching strategies that encourage and facilitate the delivery of high-quality patient care:
More here.