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Your Operator Console Belongs in the Cloud. Let’s Talk at HCCT. - MKothe - 05-20-2026
From June 3-5, PerfectServe will be at Table 12 at the 35th Annual Healthcare Contact Center Conference at the Atlanta Marriott Northwest. Come see how hospitals across the country are retiring legacy systems and moving to a cloud-based operator console built specifically for healthcare. You can book time with us here.
Why It Matters: Your Legacy System Is Costing You More Than You Think
On-prem operator consoles weren’t designed for today’s demands — multiple locations, workforce flexibility, and the integration complexity of a modern health system. If your team is still relying on aging hardware and paper on-call schedules, every day brings avoidable inefficiency, staffing constraints, and gaps in the patient experience.
PerfectServe’s cloud-based operator console was built specifically for hospitals and health systems. No proprietary hardware. No planned downtime for upgrades. Operators can work from anywhere — including during weather events or facility disruptions — while still having full access to real-time clinical directories, on-call schedules, and EHR data.
What You’ll See at Table 12: Purpose-Built for Healthcare Operator and Contact Centers
Every feature was designed with healthcare workflows in mind. We didn't just adapt our solution from a generic call center platform.
- Single-Click Team Activations: Instantly activate your STEMI, stroke, code, and rapid response teams without searching through directories or paper schedules.
- Unified Clinical Directory: One real-time source for on-call providers, care teams, departments, and patients — updated automatically, no manual maintenance.
- Cloud-Based, Hardware-Free: Operators can work from anywhere. No proprietary hardware, automatic updates, and 99.99% uptime — no planned downtime for upgrades.
- Two-Way Messaging with Read Receipts: Move beyond one-way pages. Send messages with patient context attached and confirm delivery and acknowledgement in real time.
- 250+ EHR & System Integrations: Connects out-of-the-box with your EHR, scheduling platforms, PBX, telephony, nurse call, and clinical communication systems.
- Reporting & Analytics: Visualize queue activity, call history, agent performance, and response metrics — so you can manage your team with real data.
Who Benefits?
PerfectServe is offering a better experience for everyone in the chain:
- IT Leaders: Simplify infrastructure. Reduce costs.
- Contact Center Managers: Attract, retain, and empower your team.
- Patients & Callers: Faster access, fewer transfers, better experience.
Reserve Time Now
Our exhibit schedule usually fills up during this conference. If you’re attending HCCT 2026 and want dedicated time with our team to see the product, ask your specific questions, and talk through what a transition from your current system would actually look like, make sure to reserve your spot now.
See you in Atlanta!