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+--- Thread: [Whitepaper] Discover how this MA plan improved from 1.875 to 3.25 Stars (/showthread.php?tid=2205)
[Whitepaper] Discover how this MA plan improved from 1.875 to 3.25 Stars - Rich Forristall - 08-26-2025
Transforming Member Engagement to Drive CAHPS Excellence
CAHPS scores matter more than ever. Discover how Moda Health MA improved from 1.875 to 3.25 Stars in one cycle using a member outreach model that delivered:
✅ 85%+ engagement
✅ 9.3–9.5 satisfaction
✅ 5 measure increases, zero declines
Get the full whitepaper: [Download Now]