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SECTRA- On-Site System Administrator, Ann Arbor, Michigan - Brittany Santella - 06-11-2021

This position reports to the Sectra Service Manager of On-Site Support for North America and is located on-site at the customer, in Ann Arbor, Michigan. The customer is a key account and close development partner for Sectra, and one of the most prestigious installations of Sectra PACS in North America. You may also be required to participate in installation and service of our equipment and other duties as needed as a team member of our Customer Service Support department.

In this position, you will:
  • Provide Sectra expertise as the customer becomes familiar with the product

  • Maintain and monitor the health of the PACS and report status to the customer daily

  • Participate in meetings and activities as pertaining to the sales, support and implementation of Sectra solutions

  • Initiate, update and close Service Tickets on behalf of customer(s) with system related problems and requests

  • Collaboratively analyze and troubleshoot customer problems

  • Be responsible for on-going status reporting to Support Management for both technical and customer issues

  • Take a self-directed leadership role, in close collaboration with their manager, in the repair and resolution of technical issues while working at customer sites

For this position, the following requirements apply:
  • At least three years of university education in Engineering science or IT with strong academic standing

  • Fluency in English both written and spoken

  • Excellent customer interaction and communication skills

  • Experience with Windows, MS SQL Server, DICOM and HL7

  • Experience with Vmware and VCE

  • Experience with computer networking

For more information or to apply, follow the link below: 
https://sectra-jobs.sabacloud.com/Saba/Web_spf/EU2PRD0096/jobs-jobs/career/jobdetail/jobrq000000000009523