SECTRA- Technical Support Engineer (Helpdesk)

SECTRA- Technical Support Engineer (Helpdesk) - Printable Version

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SECTRA- Technical Support Engineer (Helpdesk) - Brittany Santella - 06-10-2021

As a Support Engineer, your objective will be to remotely support our customers with escalated issues. You will work and be able to build lasting relationships with them as you grow in your role. You will be responsible for on-going status reporting to Support management for both technical and customer issues.

In this position, you will:

Obtain clarification of customer requests or problems and satisfaction issues
Performs complete and accurate entry of data in the customer database
Participates in providing direct input in our knowledge-based tools
Escalates, owns, and stays focused in driving the resolution of issues through the appropriate channels and team members, using highly effective communication skills
Provide solutions to complex technical issues and clinical problems
Provides on-site support in critical customer situations, as determined by the manager
Participates in 24x7 pager rotation

For this position, the following requirements apply:

At least four years of university education in computer science, engineering or IT with strong academic standing
Fluency in English
A genuine interest in IT and ability and willingness to learn more
Ability to travel to customer sites as needed (up to 50% depending on business needs)
As a person, you are a strategic doer, driven by a will to succeed with our targets and to make an impact
Experience with Windows, clustering, MS SQL Server, computer networking and Healthcare IT
You understand that some activities take place during off-hours and weekends