Implementation Manager for Sansoro Health
Implementation Manager
Role Description
Want to join a company named a top digital health startup to watch in 2018?
We believe health care is long overdue for a massive improvement in how data is exchanged. Emissary®, our software platform, is that massive improvement. Sansoro Health solves health care IT’s most pressing challenge today – achieving secure, seamless data exchange between electronic health records (EHRs) and third-party administrative and clinical applications. We work tirelessly for our health system customers and digital health partners (and have loads of fun along the way) to make good on our mission of transforming health IT.
The Implementation Manager will lead and manage customer implementation projects. The ideal candidate excels at delivering customer-focused software technology solutions and is passionate about improving healthcare. The Implementation Manager will be responsible for multiple concurrent projects and will work directly with our HIT and health system customers. Excellent customer relationship skills and experience with technical implementations are required. The successful candidate will be resourceful with a strong work ethic, maturity, and ability to operate at both strategic and tactical levels. This role will report to the Customer Engagement Director and work closely with the Solutions Architects, Customer Success Officer and other Sansoro personnel.
Success will be measured by our ability to rapidly implement our Emissary solution and achieving a 100% referenceable customer base.
  • Provide remote and on-site implementation consulting and project management on medium-to large scale integration projects.
  • Serve as primary point of contact and collaborate with all levels of the customer’s organization on the engagement strategy.
  • Manage project details including key stakeholders, scope, product demonstrations, timelines, development tasks, budget, communications and go-lives.
  • Create and maintain comprehensive project documentation and playbook for tasks and timelines, fit/gap analysis, requirements, workflows and other diagrams, testing results, and other documents.
  • Manage dependencies between Sansoro and third-party HIT partners.
  • Guide the implementation team by finding the creative solutions and personnel to address issues and challenges.
  • Prepare weekly status reports, update KPIs and escalate critical issues to management. Cultivate knowledge of Sansoro’s products, customer products, EHRs, and emerging trends in the healthcare industry.
  • Conduct post-implementation customer satisfaction surveys.
  • Work with marketing to identify case study opportunities and promote optimization survey results.
  • Coordinate with Sansoro’s assigned Customer Success Manager on execution of continued customer engagement strategy.
  • Interface with Sansoro senior management for high priority / high visibility projects.
About Us
  • We are innovative and bold, but also humble.
  • Our values of trust, transparency and teamwork influence every decision we make.
  • We enjoy working as a team, but also recognize and celebrate the value of independent efforts.
  • We don’t claim to have all the answers but won’t hesitate to find them.
About You
  • You love to lead. People want to be on your team and seek out opportunities to work with you.
  • You are energized by tackling problems and finding solutions.
  • You enjoy working with others but also function well when working independently.
  • You excel at anticipating risks and developing plans to mitigate them.
  • You are completely comfortable and skilled at working with customers, public speaking, and facilitating in-person and remote meetings.
  • You are excited to bring best practices and new ideas to a small start-up.
  • You have the ability to travel approximately two times per month or as needed.
  • 5+ years’ experience in customer relationship management.
  • Experience with software implementation management, preferably in HIT.
  • Familiarity with technology-focused, agile, small businesses, and start-up culture.
  • Excellent planning, organization, and project management skills.
  • Experience with the software development life cycle (e.g. test cases, releases, etc.).
  • Ability to interact and collaborate effectively at all levels of the organization and across diverse cultures.
  • Excellent communication skills in English in verbal and written form.
  • Ability to embrace change as the external environment and organization evolves.
  • Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems.
  • Strong working knowledge of Microsoft Office (Outlook, PowerPoint, Excel, Visio, etc.) and other business management tools (e.g. Salesforce).
Job Location
Minneapolis/St. Paul preferred
Employment Type
Full-time employee
Education Requirements
College Degree or equivalent experience preferred
About Sansoro Health
Sansoro Health is a team of passionate and experienced professionals, dedicated to improving health IT. With significant leadership expertise in business, clinical and technology, we deliver the proven application programming interface (API) solution to simplify integration across Electronic Medical Records (EHRs). We make it possible to exchange EHR data in real-time with third-party digital health applications, to swiftly scale, reduce integration efforts and deliver value rapidly.
To apply, email

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