7 Tips to Lower Call Volume
Many health systems are overwhelmed with high call volumes. 82% of clinical support staff report frustration with communicating and coordinating with patients over the phone. They spend hours on the phone each day dealing with routine administrative tasks. As a result, patients face long hold times, fail to show up for appointments, and delay care. 

The Reducing Call Volume Guide includes seven strategies to manage patient communication at scale. It can help your healthcare organization reduce inbound and outbound call volume to:
  • Streamline operations
  • Improve staff efficiency
  • Increase patient satisfaction 
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