Borgess Medical Center’s Cindy Gaines Presents at Patient Engagement Summit
BorgessMedical Center’s Cindy Gaines Presents Population Health Approach Engaging the Chronically Ill at Patient Engagement Summit

October 5, 2015

Cindy Gaines, MSN, R.N., vice president and chief operatingofficer at Borgess Medical Group, Borgess Health inKalamazoo, Michigan, will present “Thinking Big: Engaging the Chronically Ill to Live Healthier Lives” during the  Patient Engagement Summit’s general sessionorganized by HIMSS Media. Borgess Medical Groupis a growing employed and contracted network of 200 physicians and 100 midlevel providers. Gaines has 28 years’ healthcare experience, splitting her time between quality and operations.
11:45to 12:15 p.m. EDT, Tuesday, Oct. 13. Click here for event registration. 
Executives at one of Michigan's largest healthcare providers began earlierthis year to automate their approach to population health for chronically ill patients, all with the goal of engaging more patients to better manage their disease. The results of this new way of thinking have been dramatic.
In this session, Gaines will explain how her care team implemented this newapproach across Borgess Health – including using Wellcentive’s key tools for tracking, monitoring and reporting patient information – and how it helped improve the health of at-risk diabetes patients across 10 counties despite living with a chronic condition.
Gaines will compare the previous method for identifying diabetes patients,a lengthy and manual process, to the current automated approach that utilizes an electronic health record interfacing with Wellcentive’s population health management solution. Wellcentive enabled the rapid identifying of both at-risk patients and the gaps for improvement leading to treatment insights.
Presented are examples of successful patient engagement results includinglowering the percentage of diabetes patients with hemoglobin A1c greater than nine. By analyzing data in the patient registry, Borgess Health discovered many patients hadn’t had their hemoglobin A1c checked in over 12 months. These patients were quickly enrolled in care management programs, and within three months, their hemoglobin A1C greater than nine dropped from 30 to 19.6 percent.  Plans are under way to apply this approach to additionalpatient populations across Michigan.
Cindy Gaines, vice president andchief operating officer, Borgess Medical Group, Borgess Health. Click here for Gaines’ photo. Interviews can be arranged on site or postevent.

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