SECTRA- Technical Support Engineer (Helpdesk)
As a Support Engineer, your objective will be to remotely support our customers with escalated issues. You will work and be able to build lasting relationships with them as you grow in your role. You will be responsible for on-going status reporting to Support management for both technical and customer issues. 

In this position, you will:
  • Obtain clarification of customer requests or problems and satisfaction issues

  • Performs complete and accurate entry of data in the customer database

  • Participates in providing direct input in our knowledge-based tools

  • Escalates, owns, and stays focused in driving the resolution of issues through the appropriate channels and team members, using highly effective communication skills 

  • Provide solutions to complex technical issues and clinical problems

  • Provides on-site support in critical customer situations, as determined by the manager 

  • Participates in 24x7 pager rotation

For this position, the following requirements apply:
  • At least four years of university education in computer science, engineering or IT with strong academic standing

  • Fluency in English 

  • A genuine interest in IT and ability and willingness to learn more

  • Ability to travel to customer sites as needed (up to 50% depending on business needs)

  • As a person, you are a strategic doer, driven by a will to succeed with our targets and to make an impact

  • Experience with Windows, clustering, MS SQL Server, computer networking and Healthcare IT

  • You understand that some activities take place during off-hours and weekends 

Read more and apply here:

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