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Pressure on hospitals and health systems to offer patients more consumer-friendly financial and administrative experiences intensified with the implementation of new price transparency rules on Jan.1 and the surprise medical bill prohibition included in the government funding and stimulus bill on Dec. 27. In Healthcare in the 2020s: The Consumer Rules, Loyale Healthcare CEO Kevin Fleming shares the 5 key characteristics that make for better financial outcomes for both patients and providers. A five-minute read that's worth your time.